Call Centre Workforce Manager

**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...

**Key Responsibilities**: - Lead and support Sales Agents and Team Leaders, setting clear performance objectives and ensuring sales targets are met. - Collaborate with HR on disciplinary matters and implement performance management interventions. - Foster a positive and productive team environment, emphasising motivation, teamwork, and transparent...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent at NCR Management Centre, an outbound Call Centre. The successful candidate will report to the Floor Manager and be responsible for achieving daily, weekly, and monthly sales targets.Key Responsibilities:Achieve daily, weekly, and...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

Job Opportunity at NCR Management CentreWe are seeking a dynamic and energetic individual to join our team as a Call Centre Agent - Sales and Service. Reporting to the Floor Manager, you will be responsible for achieving daily, weekly, and monthly sales targets, as well as meeting agreed-upon daily talk time targets.Key Responsibilities:Achieve daily,...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...

**Purpose of the Job**: To provide operational forecasts and schedules to agreed standards and timescales. Working in-conjunction with other departments to ensure the correct staffing is in place to achieve the required service levels. **Who You Are**: - You are innovative and solution driven. - You have excellent communication and interpersonal skills...

Job Title: Group ManagerThe Group Manager will be responsible for leading the forecasting, planning, and resourcing function within our campaigns, as well as managing a team of Planners, Schedulers, and Real Time Administrators (RTA). The ideal candidate will have a strong understanding of workforce management principles, including Erlang C, and experience...

About Amazon Development Centre (South Africa) (Proprietary) LimitedAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to...

We are seeking dynamic and energetic individuals to join our team at the NCR Management Centre as Call Centre Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets in a fast-paced environment.Key ResponsibilitiesSales and customer serviceMeet daily, weekly and monthly sales...

High School degree or equivalentExperience working in a call centre or customer-support environment Excellent communications skills (both written and verbal) Proficiency in problem-solving Ability to multitask and manage time effectively A valid drivers license with own reliable vehicle (essential)Duties and responsibilities: Recruit, train, and supervise...

Job Title: Assistant ManagerJob Summary:We are seeking an experienced Assistant Manager to join our Workforce Management team at WNS Global Services. The successful candidate will be responsible for developing and maintaining short and long-term forecast/capacity plans, ensuring sufficient staff is available during peak periods, and analyzing historical call...

Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...

**The Company**:Bet.co.za **Role Name**: Call Centre Agent **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary**: A Call Centre Agent is required to improve customer satisfaction, customer service efficiency, overall customer retention rate as well as improve the total experience of TsogoSun customers. **Daily Responsibilities**: -...

Job SummaryWe are seeking a highly motivated Business Development Representative to join our team at Call Centre Staffing. The ideal candidate will have excellent communication skills, a strong sales acumen, and the ability to work well under pressure in a fast-paced call centre environment.Key Responsibilities:Make outbound calls to potential customersPitch...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...