Workforce Management

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Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

Our client is looking for a Workforce Manager tolead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is rendered to the customer. A...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

Growing BPO seeks to employ a Workforce Manager, reporting directly to the Senior Manager. Responsible for managing RTA /MI Analysts / WFM Team Lead - Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. - Runs short term forecast and...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

About the RoleThe Workforce Manager will be responsible for leading and optimizing workforce planning strategies to ensure operational excellence within the contact center. This role will oversee workforce specialists, manage forecasting, scheduling, and real-time monitoring, ensuring key performance indicators (KPIs) are met.The ideal candidate will have a...

**About our client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **About the role**: This is a senior leadership role responsible for overseeing the strategic management of the workforce across various departments and locations....

Workforce Manager Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Workforce Manager working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching? Looking for...

Company Overview:We are a leading outsourcing company, WNS, providing business process management services to clients worldwide. Our mission is to deliver exceptional customer experiences through efficient and effective workforce management.

**Workforce Manager** Our client is looking for a Workforce Manager tolead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

amplify5 is growing again which means great opportunities are being created to grow our team and be a part of our exciting future. Our support functions continue to grow and we need an experienced, Positive and Motivated, Meticulous Workforce Planner to bring the action as our Workforce Champion! **WHAT WILL YOU BE DOING?** - Build schedules aligned to...

Job DescriptionThe Workforce Manager provides initiative-taking, solutions-oriented support for the Contact Center Management and Workforce Management teams. They are responsible for leading and optimizing workforce planning strategies to ensure operational excellence within the contact center.This role oversees workforce specialists, manages forecasting,...

Key ResponsibilitiesReal-Time Queue Monitoring: Regularly monitor queues to identify bottlenecks and areas for improvement.Optimal Resource Utilization: Ensure optimal use of scheduled resources, minimizing waste and maximizing productivity.This role also involves driving operational performance metrics, managing shrinkage, and providing effective disaster...

Role ResponsibilitiesThe successful candidate will play a key part in ensuring efficient resource management to meet client service level agreements and operational needs. This involves monitoring real-time performance and adherence, making informed schedule adjustments based on live data, and collaborating with operations teams to optimise workforce...

Specialist, Workforce Management Bringing smiles is what we do at TTECfor you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

Specialist, Workforce Management-03PEA **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...