Workforce Manager

**About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...

Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

At WNS Global Services, we are seeking a seasoned Workforce Optimization Manager to spearhead our forecasting, planning, and resourcing efforts. If you have a proven track record of driving efficiency and reducing resource costs, this could be your dream job.About the RoleThis is an exciting opportunity to join our team as a Workforce Optimization Manager....

About this role:Job Summary:We are seeking an experienced Senior Workforce Manager to join our team at WNS Global Services. As a key member of our Contact Center Operations team, you will be responsible for forecasting, planning, and resourcing functions within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time...

Job SummaryWe are seeking a highly skilled and experienced Workforce Management Lead to join our team at WNS Global Services. The successful candidate will be responsible for managing and optimizing our workforce to ensure seamless delivery of services to our clients.Key ResponsibilitiesDevelop and implement effective workforce management strategies to meet...

We’re looking for a skilled **Workforce Management Analyst** to establish and lead our workforce management function within the Customer Operations team. **Who we are**: Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business...

Our client in the BPO sector is urgently looking for Workforce Manager:  RequirementsCandidate must possess at least a Bachelor’s/College Degree4 years minimum experience in Workforce ManagementDialer experience for outbound campaigns a mustExcellent skills in forecasting, scheduling and real-time time management a mustStrong organizational skills to...

We’re looking for a skilled Workforce Management Analyst to establish and lead our workforce management function within the Customer Operations team. Who we are Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs,...

Telebest Workforce Management Analyst RoleWe are seeking a highly skilled Workforce Management Analyst to join our team at Telebest.Job DescriptionThe ideal candidate will have experience in coordinating multiple projects and data simultaneously, as well as direct experience as a Workforce Management RTA for at least 2 years. They should also possess strong...

Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...

Job Title: Group ManagerThe Group Manager will be responsible for leading the forecasting, planning, and resourcing function within our campaigns, as well as managing a team of Planners, Schedulers, and Real Time Administrators (RTA). The ideal candidate will have a strong understanding of workforce management principles, including Erlang C, and experience...

**Listing reference**: woolw_000707**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you interested in a Workforce Management Specialist...

About Amazon Development Centre (South Africa) (Proprietary) LimitedAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to...

**About our client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **About the role**: This is a senior leadership role responsible for overseeing the strategic management of the workforce across various departments and locations....

Workforce Manager - Operations ExpertIsilumko Staffing is seeking a highly skilled Workforce Manager - Operations Expert to join our team. The ideal candidate will possess a strong background in workforce management, with a focus on operations and optimization.Key Responsibilities:Develop and implement effective workforce management strategies to improve...

Isilumko Staffing is urgently seeking a Workforce Manager to join their team.Key Responsibilities:Develop and implement workforce management strategies to optimize operational efficiency.Lead a team of workforce management professionals to ensure seamless delivery of services.Collaborate with cross-functional teams to align workforce management with business...

amplify5 is growing again which means great opportunities are being created to grow our team and be a part of our exciting future. Our support functions continue to grow and we need an experienced, Positive and Motivated, Meticulous Workforce Planner to bring the action as our Workforce Champion! **WHAT WILL YOU BE DOING?** - Build schedules aligned to...

At Telebest, we are seeking a skilled Workforce Management Analyst to join our team. In this role, you will be responsible for the creation and management of schedules to ensure optimal delivery of customer experience. Your duties will include real-time monitoring and reporting of schedule deviations, coordination with outsourced sites, and work on real-time...