Customer Services Coordinator

3 days ago


West Rand Gauteng, South Africa Famous Brands Full time

**Main Outputs and Responsibilities**:

- Managing the complaints/Call Center process
- Accurate, timely response relating to customers
- Interdepartmental communication and follow up
- Stock query communication (returns, recalls etc.)
- Keeping accurate records of discussions or correspondence with customers
- Analyzing statistics or other data to determine the level of customer service the organization is providing
- Improving customer service procedures, policies and standards for the organization or department
- Meeting with managers to discuss possible improvements to customer service
- Learning about the organization’s products or services and keeping up to date with changes
- Providing help and advice to customers using the organization’s products or services

**E**ducation, Knowledge, Skills and Experience**:

- Minimum Matric
- Customer service training advantageous
- Computer literacy (SAGE, Microsoft Excel, Word and Outlook)
- Ability to interpret a variety of instructions.
- Excellent interpersonal skills.
- Ability to communicate well and show diplomacy, build Stakeholder Relationships
- Good organizational skills.
- Ability to work well under high pressure.
- Strict attention to detail.
- Understanding of department’s procedures and customer policies.
- Passion for communication and info sharing.
- Results driven.
- Ability to engage with other departments on higher level in order to get results.
- Willing to see through any task in order satisfy customer’s requirement
- Can do attitude.



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