Service Advisor
8 months ago
Service Advisor Automotive - Roodepoort
Fast growing motor vehicle brand looking for a Service Advisor to join their growing team.
**Duties**:
- **Customer Interaction**: Greeting customers, scheduling service appointments, and effectively communicating with them throughout the service process. Providing information about services, pricing, and timelines in a clear and professional manner.
- **Service Consultation**: Conducting thorough consultations with customers to understand their vehicle's maintenance or repair needs. Listening attentively to customer concerns and accurately documenting service requests.
- **Vehicle Inspection**: Performing visual inspections and diagnostic checks on vehicles to identify any maintenance or repair requirements. Consulting with technicians to determine the necessary services and provide accurate estimates to customers.
- **Service Recommendations**: Recommending appropriate maintenance services or repairs based on vehicle inspections, manufacturer guidelines, and customer concerns. Explaining the benefits and importance of recommended services to customers.
- **Parts and Inventory Management**: Ordering necessary parts and materials for vehicle repairs and ensuring availability for scheduled service appointments. Maintaining accurate records of parts inventory and usage.
- **Work Order Management**: Creating and managing work orders for service appointments, ensuring all necessary information and instructions are communicated to technicians. Tracking the progress of service jobs and updating customers as needed.
- **Quality Assurance**: Performing quality checks on completed service work to ensure it meets industry standards and customer expectations. Addressing any concerns or issues promptly and professionally.
- **Customer Satisfaction**: Following up with customers after service appointments to ensure satisfaction and address any additional needs or concerns. Soliciting feedback to identify areas for improvement and enhance the overall customer experience.
- **Technical Knowledge**: Staying informed about vehicle makes and models, maintenance procedures, and industry trends to provide accurate information and advice to customers.
- **Administrative Tasks**: Performing various administrative duties, such as maintaining customer records, processing service invoices, and documenting service histories accurately.
**Requirements**:
- Reside on the West Rand of Gauteng
- Experience in a similar role
- Combination of customer service skills
- Automotive knowledge
- Technical aptitude
- Organizational abilities to effectively manage service operations
- Customer Satisfaction
**_SYDSEN RECRUIT - THE NEXT LEVEL OF RECRUITMENT_**
- For more information please contact:
**Lizel Heyneke
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