Call Centre Agent

2 weeks ago

Midrand, South Africa The Globevest Group Full time

**Salary**: Market related**

**Location**: Midrand**

**Job type**: Fixed Term Contract**

**Industry**: FMCG**

**Reference Number**: RDT.D.CCA.01032024**

**COMPANY DESCRIPTION**:
Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.

**JOB DESCRIPTION**:
**MAIN DUTIES & RESPONSIBILITIES**:

- Internal telephonic sales
- Accurate capturing of orders (electronic and telephonic)
- Capitalize on any opportunity to sell the companys products
- Achieve and maintain weekly and monthly sales targets
- Provide product knowledge to customers
- Develop and maintain sound relationships with internal and external customers
- Conduct outbound sales campaigns
- Maintain the Call Centers SLAs
- Ensure adherence to all Company credit and sales policies
- Ensure that all queries are followed up on timeously
- Identifying opportunities that exist with customers and reporting on these opportunities

**EDUCATIONAL REQUIREMENTS**:

- Grade 12

**EXPERIENCE AND SKILLS REQUIRED**:

- 1 - 2 years experience working within a Call Centre environment
- Computer literate (MS Excel, MS Word, MS Outlook) and SAP (beneficial)
- Excellent communication skills (verbal and written)
- Strong interpersonal and negotiation skills
- Strong administrative skills high attention to detail
- Ability to multi-task
- Ability to close sales
- Target driven

**POPIA**:
**By Submitting your CV, you confirm that**:

- We may retain your personal information in our database for future matching.
- We may contact you when suitable opportunities arise.
- The information you have provided to us is true, correct and up to date.

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