Call Centre Agent

3 weeks ago

Midrand, South Africa Afrirent Holdings Full time

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.

We are looking for a Call Centre Agent to join our team and take us from strength-to-strength.

The position will entail the following
- Answering of calls and assisting clients with maintenance queries
- Logging calls on fleet domain
- Ensuring and facilitating the repairs of vehicles that belong to the company and suppliers
- Liasing with clients on behalf of the supplier
- Following up on Queries that are logged until they are closed
- Facilitating the mechanical repairs on vehicles
- Compiling downtime report for vehicles that are down
- Liaising with Suppliers to keep track of the vehicles that are at their workshops for repairs and which repairs are required
- Assisting clients with rent to own queries
- Answer calls that come through the call Centre Line.
- Take queries and create reference numbers for clients on Fleet Domain.
- Schedule maintenance and repairs.
- Notifying service providers on vehicles that need maintenance.
- Follow up and make sure that vehicles have been repaired and service.
- Update clients on the progress and outcome of their vehicles.

**Competencies and Skills Required**: - Effective communication skills
- Problem solving
- Fast learner

Key Attributes:

- Pay attention to detail.
- Calm under pressure
- Friendly
- Sense of urgency
- Flexibility
- Team player
- Confident.

**Experience and Qualifications**

Gr.12 minimum

Experience in a Fleet call centre environment essential

Please note that the call centre position is shift based including night shift and the employee will be required to work on-site

**Salary**: R7,000.00 - R9,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Fleet Admin Call Centre: 2 years (required)

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