Call Centre Agent

2 weeks ago


Midrand, Gauteng, South Africa The Globevest Group Full time

Salary:

Market related**
Location: Midrand**
Job type: Fixed Term Contract**
Industry: FMCG**
Reference Number: RDT.D.CCA **
COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.


JOB DESCRIPTION:

MAIN DUTIES & RESPONSIBILITIES:

  • Internal telephonic sales
  • Accurate capturing of orders (electronic and telephonic)
  • Capitalize on any opportunity to sell the companys products
  • Achieve and maintain weekly and monthly sales targets
  • Provide product knowledge to customers
  • Develop and maintain sound relationships with internal and external customers
  • Conduct outbound sales campaigns
  • Maintain the Call Centers SLAs
  • Ensure adherence to all Company credit and sales policies
  • Ensure that all queries are followed up on timeously
  • Identifying opportunities that exist with customers and reporting on these opportunities

EDUCATIONAL REQUIREMENTS:

  • Grade 12

EXPERIENCE AND SKILLS REQUIRED:

years experience working within a Call Centre environment

  • Computer literate (MS Excel, MS Word, MS Outlook) and SAP (beneficial)
  • Excellent communication skills (verbal and written)
  • Strong interpersonal and negotiation skills
  • Strong administrative skills high attention to detail
  • Ability to multitask
  • Ability to close sales
  • Target driven

POPIA:

By Submitting your CV, you confirm that:

  • We may retain your personal information in our database for future matching.
  • We may contact you when suitable opportunities arise.
  • The information you have provided to us is true, correct and up to date.

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