Maintenance Call Centre Agent

4 weeks ago

Midrand, South Africa Afrirent Holdings Full time

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.

We are looking for a Maintenance Call Centre Agent to join our team and take us from strength-to-strength.

The position will entail the following:

- Daily/weekly and monthly compilation of maintenance expenditure
- Comparison of quotations to various parts baskets Monitor and manage vehicle warranties
- Identify normal and abnormal wear on vehicle components
- Facilitating and compiling technical reports
- Answering of calls and assisting clients with maintanance queries
- Logging calls on fleet domain
- Ensuring and facilitating the repairs of vehicles that belong to the company and suppliers
- Liasing with clients on behalf of the supplier
- Following up on queries that are logged until they are closed
- Facilitating the mechanical repairs on vehicles
- Liasing with Suppliers to keep track of the vehicles that are at their workshops for repairs and which repairs are requiered
- Assisting clients with rent to own queries

**Competencies and Skills Required**:

- Effective communication skills (verbal & written)
- Problem solving skills
- People skills
- Intergrity and confidentiality
- High intellect to add value to the cultural diversity of the business
- Enough computer literacy to manage information

Key Attributes:

- Pay attention to detail.
- Calm under pressure
- Friendly
- Sense of urgency
- Flexibility
- Team player
- Confident.

**Experience and Qualifications**
- Qualifications_

Minimum : Gr.12

Ideal : Call center training, Motor Mechanics Certificate (petrol or diesel)
- Experience_

Minimum : 1 to 2 years

Ideal : 2 years and above
- Training_

Minimum : 1 year

Ideal : 2 years, Mechanical training apprenticeship

**Salary**: R12,500.00 - R15,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Fleet Admin Call Centre: 2 years (required)

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