Consultant - Global People Performance.global

2 weeks ago

Roodepoort, South Africa MTN Nigeria Full time

**Key Deliverables**

The Consultant, Global People Performance will be accountable to achieve the following objectives:
**Strategy Development and Implementation**
- Assist in the creation of the sub-divisional strategy in line with the overarching business goals
- Input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

**Governance**

Strategic Meetings
- Provide input in strategic meetings when required
- Provide input to enterprise wide transformation initiatives when required
- Provide input to and ensure adequate risk mitigation and controls
- Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical
- Provide input into all projects initiated (internal or global)
- Provide input into establishing objectives, targets and budgets for the Global People Performance as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Ensure adherence to budgets
- Manage strategic/ service delivery partnerships
- Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance
- Ensure execution in alignment with the functional strategy
- Provide input into the SLA approval and exception performance review

**Reporting**
- Report on a periodic basis to the SM: Global People Performance relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on Exco KPI progress periodically and manage Exco evidence requirements and collection
- Report on an ad hoc basis on specific projects, as required

**Budgets**
- Report on a periodic basis to reporting manager relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects as and when necessary
- Assist in periodic review of relevant functional reports from the Opco
- Assist in preparation of management information reporting

**Operational Delivery**

Support Delivery Management
- Ensure service delivery excellence by providing practical and innovative global performance solutions and serving as a trusted advisor to the Business and Regional Partners (OD & Performance)
- Research and identify opportunities for continuous improvements for performance management based on trends, feedback from business and leading practices
- Provide and lead training and consulting support to Business Partners and Opcos, in order to ensure effective adoption and use of performance management methods and tools
- Assist in implementation of Global Performance special projects and initiatives. Onboard and develop strong working relationships with Manco Business Partner and Opco HR teams to ensure successful execution and delivery thereof
- Liaise with external suppliers and consultants for outsourcing service provision and contract management
- Support and facilitate organizational growth through internal networking, supporting new business proposals and presentations

Global Performance Management
- Provide inputs and manage execution of the Global Performance functional strategy and plan
- Research and provide inputs to continuously improve Global performance management framework, principles, policies and processes, in line with leading practices and business needs
- Implementation and maintenance process to update and continuously improve global performance management policies and processes
- Ensure alignment of the Global Performance Management framework with HR expertise deliverables including competency development, learning and development, talent management, reward and human capital measures of employee productivity
- Maintain the global goals and KPI library for the business groups across MTN aligned with the business objectives and strategies of MTN
- Facilitate cascading of the following to the respective Manco Business Partners / Regional Partners, Business Leadership and Opco HR Teams:

- Global Performance management process, principles, templates and critical cycles
- Goal Setting process and guidelines
- Finalized Group Functional KPIs and targets within time parameters
- Obtain all functional KPI results at year end for Opco scoring
- Global Moderation and evaluation parameters and process
- Progress updates and request for action
- Coordinate and manage day to day operations, relating to the following:

- Initiation, management and closure of the global performance management cycle
- Monitoring and follow up on process completion and activity

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