Senior Service Consultant Based in Constantia
3 months ago
Your tasks
Customer Services
- Establish First Contact with customers via telephone, Walk-ins and internet.
- Diagnose the requirements and make recommendations of replacement products and services.
- Capture customer details correctly on the Job card and in the system.
- Follow the prescribed process flow when dealing with the customer.
- Initiate the work flow and double check the vehicle before completing the handover back to the customer.
Sales
- Contact current customers and inform them of new products/services and special offers.
- Maximise sales opportunities by selling up, in price as well as product and service offering.
- Track your KPI's daily and provide feedback to your manager regarding your plan to achieve objectives. Follow up all enquiries and provide feedback to the Senior service consultant on lost opportunities.
Quality Management
- Keep your work area neat and tidy at all times.
- Maintain a professional interaction with customer in line with company policy.
- Personal appearance to be according to company policy at all times.
Follow through the work flow of each vehicle that you are attending to, in order to ensure efficient time spent in workshop.
Health and Safety Management
- Ensure compliance with health and safety/environmental policies and procedures.
- Promote and be a role model for safety in the Branch.
- Report all breaches of safety policies and procedures to the Branch Manager.
Personal Development
- Keep up to date with new products and technical requirements in line with your area.
- You have to be able to perform the basic task in the workshop, Fit, Strip and balance.
Understand the basic technical requirements of all products and services offered in your store.
Administrative
- Invoice handling from Job card to payment and filing into the invoice tray.
- Double check your transaction before the day end to ensure all invoices are complete and payments balance.
- All corrections the be completed prior to Day-end. Stock purchasing in line with policy.
**Profile**:
Minimum 3 Years Automotive retail experience.
Valid, unendorsed Drivers License.
Minimum of Grade 12
**Offer**:
Benefits that come with the job.
About us
Our company is a well known retail industry leader supplying top local and global brands to the South African consumer.
***
**Keyfacts**:
Job ID
**REF32802Q**
Location
**Roodepoort**
Leadership level
**Leading Self**
Job flexibility
**Onsite Job**
- Legal Entity
- **ContiTrade Africa Ltd
-
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