Consultant - Global Employee Experience.group Human

4 days ago

Roodepoort, South Africa MTN Nigeria Full time

**Key Deliverables**
The Consultant: Global Employee Experience will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Assist in the creation of the sub-functional strategy in line with the overarching business goals
- Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Assist in regular review of the sub-functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem
**Governance**
**Strategic Meetings**:

- Provide input in strategic meetings when required
- Provide inputs into the enterprise wide transformation initiatives when required
- Provide inputs into the risk mitigation and controls
- Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
**Escalations**:

- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
**Function Tactical**:

- Provide input into all projects initiated (internal or global)
- Provide input into establishing objectives, targets and budgets for Employee Experience sub-function as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
**Performance**:

- Ensure execution in alignment with sub-functional strategy
- Provide input into SLA approval and exception performance review
**Reporting**:

- Report on a periodic basis to reporting manager relating to progress made within the sub-function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects as and when necessary
- Periodically review reports from the Opcos
**Budgets**:

- Assist in managing sub-functional budgets in line with overall functional budget and business objectives
- Assist in managing project initiative budgets in line with business objectives
**Operational Delivery**
**Support Delivery Management**:

- Ensure service delivery excellence by providing practical and innovative employee experience solutions and serving as a trusted advisor to the Group HR and Opco HR stakeholders
- Identify opportunities for improvements to enhance the quality and effectiveness of the function across the organization
- Rollout of Global Employee Experience transformations, projects and initiatives. Onboard and develop strong working relationships with Opco HR teams to ensure successful execution and delivery thereof
- Provide training and consulting support to Opcos, in order to ensure effective adoption of the experience model and framework
- Liaise with external suppliers and consultants for outsourcing service provision and contract management
- Support and facilitate transformation through internal networking, supporting innovative experience proposals and presentations
**Employee Experience Strategy, Design and Digitization**:

- Provide inputs to the development or the Global Experience strategy and budget
- Global HR Employee Experience framework, model and design standards
- Experience Performance & Impact Measurement framework
- Experience design and implementation kits
- Assist in cascading the employee experience model to the respective Opcos (including Manco) through effective brand building, knowledge sharing, continuous socialization and engagement and providing advisory support to enable local implementation
- Continuously evaluate, analyze, monitor and report on key experience performance indicators and metrics to determine the effectiveness of the strategy and model. Recommend alternatives and course corrections, as required
- Discover and assess the existing practices, process, policies, technology enablers and interactions which impact critical employee journeys, to identify experience interventions and opportunities
- Design and socialize desired end-state employee journeys to explore the details of the critical high impact interventions. Prepare the necessary business case to support the cost vs. impact for implementation
- Design, develop, coordinate and rollout global initiatives that amplify the employee experience and increase employee engagement
- Identify, evaluate and propose feasible digitization enablers that activate high employee experience interventions
- Where required, plan and manage pilot initiatives to assess feasibility of specific experience interventions. Periodically report on the progress, status of achievements, risks and mitigation measures.
- Prepare and submit recommendatory reports on key improvements and feasibility for global rollout of the pilot program
- Track and demonstrate Return

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