Chanel Retail Development Manager

7 months ago

Durban, South Africa Prestige Cosmetics Group Full time

**Retail Development Manager - Chanel**

**Position**: Retail Development Manager - Chanel

**Department** : Retail Operations - Sales

**Location**:Durban

**Reporting to** : National Sales Manager

**Purpose of the Role**

It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the Company values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

**KEY RESPONSIBILITIES**

ACHIEVE REGIONAL SALES TARGETS
- Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
- Achieve monthly and annual set targets (sales, expense and staffing targets).
- Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
- Implement and monitor qualitative events throughout the region to drive sales.
- Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

BUDGET AND EXPENSE MANAGEMENT
- Manage costs and expenses within the region, so that they do not exceed sales growth or target.
- Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
- Manage and approve BC and CM claims.
- Ensure staffing budget is not exceeded and monitor these expenses monthly.

STOCK MANAGEMENT AND MERCHANDISING
- Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
- Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
- correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
- Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
- Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
- Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously

ADMINISTRATION AND REPORTING
- Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
- Compile and complete commissions at month end.
- Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
- RDM Scorecard to be completed for each store that is visited monthly.
- Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
- Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
- Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.

TEAM MANAGEMENT AND LEADERSHIP
- Identify and recruit high performing CMs, BCs, and fragrance promoters.
- Manage succession planning and performance management of store staff.
- Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
- Oversee inducting of new staff members.
- Identify training needs for CMs and assist them in identifying needs for BCs.
- Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
- Review role play and coaching tracking forms with CMs to monitor skills.
- Foster a work environment in region based on the PCG values.
- Support the CM in driving a heathy team moral and PCG culture.
- Manage conflict at counters where CMs may need support or assistance.
- Manage daily team/people issues with CMs (absenteeism, leave).
- Conduct weekly team meetings for on-going communication.
- Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
- Quality assure and verify BCs performance reviews conducted by CMs.
- Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.

**COMPETENCIES**
- Deciding and Initiating Action
- Leading and Supervising
- Relating & Networking

  • Chanel Fragrance Consultant

    7 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Fragrance Beauty Consultant - Chanel** **Position**: Beauty Consultant **Department** : Sales **Reporting to** : Retail Development Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious...

  • Beauty Consultant

    5 hours ago

    Durban, South Africa The Prestige Cosmetics Group Full time

    **Position**: Beauty Consultant - Chanel **Department** : Sales **Location**: Durban **Reporting to** : Retail Development Manager Purpose of the Role Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image. KEY RESPONSIBILITIES ACHIEVE COUNTER SALES TARGETS -...

  • Chanel Counter Manager Woolworths Westville Kzn

    7 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Chanel Counter Manager - Woolworths Canal Walk** **Position**: Counter Manager **Department** : Sales **Reporting to** : Retail Development Manager **The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the...

  • Retail Development Manager

    7 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Retail Development Manager** The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Blvgari, La Prairie, and Shiseido to name a few. The Prestige Cosmetics Group epitomizes...

  • Assistant Boutique Manager

    2 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Assistant Boutique Manager - Chanel** **Position**: Assistant Boutique Manager - Chanel **Department** : Sales **Location**: All Regions **Reporting to** : Boutique Store Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in...

  • Franchise Development Manager

    5 months ago

    Durban, South Africa Momentum Retail Full time

    **Introduction** - Momentum Consult (MC) is a registered Financial Service Provider (FSP), holding a FSB Category FSP I and II license. MC dispenses financial planning, product advice, product execution and investments management services to individuals and businesses in the high net worth, affluent, retail upper and small business enterprises (SME’s)...

  • Beauty Consultant

    2 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Job description**: **Beauty Consultant - Chanel SAB** **Position**: Beauty Consultant **Location** : Durban, Gateway **Department** : Sales **Reporting to** : Retail Development Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised...

  • Beauty Consultant

    5 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Job description**: **Beauty Consultant - Chanel** **Position**: Beauty Consultant **Location** : Durban, Gateway **Department** : Sales **Reporting to** : Retail Development Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised...

  • Retail Development Director

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Telebest Full time

    Job Title:Retail Development DirectorAbout Telebest:We are a leading retail company seeking an experienced Retail Development Director to lead our store expansion efforts. As a key member of our team, you will be responsible for identifying new business opportunities and driving the growth of our retail brand.Key Responsibilities:Site Acquisition: Identify...

  • Customer Relationship Manager

    21 hours ago

    Durban, South Africa Retail Engage Full time

    Responsible for managing relationships with all levels of management in stores. Successful execution of campaign and activations at store. Responsible for overall management of the Retail Engage store operations, staff performance and achievements of Bonsella targets. Source potential new Bonsella stores within the Retail FMCG , Minimum of 5 years in...

  • Chanel Fragrance Consultant

    7 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    Job Description - Fragrance Consultant Position : Fragrance Consultant Department : Sales Location : Cape Town Region Reporting to : Retail Development Manager Our client, an up and coming retailer is offering an exciting opportunity for a driven, tech savvy, and ambitious individual to join the Cape Town team as a Fragrance Consultant within their...

  • Retail Finance Associate

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Cosmix Retail PTY Ltd Full time

    **Key Responsibilities:**We are seeking a highly organized and detail-focused individual to join our team as a Retail Finance Associate. In this role, you will be responsible for performing various financial tasks, including reconciling store deposits, cash, and credit cards against daily bank statements, liaising with the company on queries regarding...

  • Retail Manager

    7 months ago

    Durban, South Africa Classique Quilters Full time

    Retail Bedding Store In Durban Seeks a Retail Store Manger. Province: KwaZulu-Natal Location: Durban, KZN Minimum 3 years or more retail managerial experience Minimum requirements Organizing all store operations and allocating responsibilities to personnel. Supervising and guiding staff towards maximum performance. To oversee the daily operations of the...

  • Fragrance Consultant

    7 months ago

    Durban, South Africa The Prestige Cosmetics Group Full time

    **Position**: Fragrance Advisor **Department** : Sales **Location**: Richards Bay, Durban **Reporting to** : RDM Our client, an up and coming retailer is offering an exciting opportunity for a driven, tech savvy, and ambitious individual to join the Johannesburg team as a Fragrance Consultant within their retail store. If you are passionate about...

  • Chanel Beauty Consultant

    7 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    Job Description - Beauty Consultant Position : Beauty Consultant Department : Sales Location : Durban Region Reporting to : Retail Development Manager Our client, an up and coming retailer is offering an exciting opportunity for a driven, tech savvy, and ambitious individual to join the Durban team as a Beauty Consultant within their retail store. If...

  • Retail Leasing Manager

    7 days ago

    Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 45 000 Cost To Company Umhlanga. Successful Asset Management Company specialising in property development in the Retail, Commercial and Industrial sectors seeks strong Retail Leasing Manager to join their team and take responsibility for all leasing functions. **Responsibilities**: - Support the leasing strategy and the direction...

  • Retail Leasing Manager

    7 months ago

    Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 45 000 **Umhlanga. 12-month fixed-term contract.** Successful Asset Management Company involved in the development of a New Shopping Centre, seeks strong Retail Leasing Manager who has been instrumental in achieving retail leasing agreements with national and international tenants to join their team and take responsibility for all...

  • Retail Business Development Director

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa RS Recruitment Services Full time

    RS Recruitment Services is seeking a Retail Business Development Director to join their team in Durban, KZN. This is a fantastic opportunity for an experienced professional to lead the development of new retail stores and drive business growth.

  • Store Manager

    4 months ago

    Durban, South Africa Prestige Cosmetics Group Full time

    **Boutique Store Manager - Chanel** **Position**: Boutique Store Manager **Department** : Sales **Reporting to** : RDM **The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include...

  • Operations Manager

    2 months ago

    Durban, South Africa HR Ingenuity Full time

    **Job Purpose**: The Operations Manager will be responsible for managing and overseeing the daily operations of the retail business, ensuring that the infrastructure, systems, and processes are running efficiently to meet both operational and financial goals. This role requires a hands-on leader who can coordinate across departments, manage staff, streamline...