Team Leader

5 months ago

Pretoria, South Africa Tych Business Solutions Full time

**Job ID**: 87157**Date Posted**: Posted 4 hours ago**Location**: Pretoria**Job Title**: TEAM LEADER - PRETORIA - GAUTENG

SKILLS, COMPETENCIES, QUALIFICATIONS, EDUCATION and EXPERIENCE

Essential
- A certificate at NQF Level 5;
- A diploma will be added as an advantage;
- Must have previous experience in managing team; Be computer literate;
- Possession of a valid driver’s license (advantageous); Must be willing to travel at short notice;
- Knowledge of the South African medical scheme industry (advantageous);
- Have an excellent written and verbal communication and interpersonal skills;
- Good people and networking skills;
- Have resilient pressure management abilities; Have the ability to work well as part of a team; Be responsible, reliable and assertive;
- Have a diligent work ethics with attention to detail; Self-motivated and pro-active (self-starter);
- Excellent administrative, planning and organizing skills;
- Ability to give advice and engage respectfully with various stakeholders;
- Attention to detail; and Results and target driven.

KEY RELATIONSHIPS
Internal
- Trustees and Independent Committee Members Principal Officer, Executives, and Senior Managers Other: Scheme staff

External
- Consultants (e.g. Vetting Services and Board Effectiveness Assessors) Outsourced support services and suppliers (e.g. travel agents and venues) Government stakeholders

KEY PERFORMANCE AREAS CORE COMPETENCIES

Administration and support To manage the daily operations of the CLO Unit
- Set performance targets, plans and goals for the Client Liaison Officers against the operational plan;
- Conduct feedback sessions regularly on set targets;
- Clearly define roles and responsibilities;
- Allocate duties, deadlines and resources;
- Prioritise activities and projects and ensure timeous execution of the plans;
- Monitor and manage Client Liaison Officers’ daily activities;
- Ensure adherence to work schedules by the Client Liaison Officers;
- Ensure continuous improvement in the quality of work rendered by the CLOs;
- Follow up on escalated queries on a daily basis and escalate unresolved queries;
- Conduct regular feedback sessions with the team on set targets;
- Maintain positive Scheme member and stakeholder relationships;
- Facilitate effective communication between members and stakeholders;
- Establish and maintain effective communication with the Scheme’s Administrator and marketing team to coordinate events;
- Manage the CLO team in accordance with client HR Policies;
- Compile weekly, monthly and quarterly reports for submission to the CLO Manager; and
- Provide ad hoc information when requested.

LIMITATIONS
- Medical Scheme’s Act and Regulations Scheme rules, policies and procedures Scheme Communication Strategy Scheme’s Strategic and Operational Plans Corporate Governance Codes

LIAISON OPERATING ENVIRONMENT
- Principal Officer, Board of Trustees and Operations and Audit Committees Executives and Management Staff, Members
- Internal and external auditors Service Providers Government Departments External stakeholders

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