Team Leader

5 months ago

Pretoria, South Africa Ditshaba Full time

The **Team Leader **will be required to provide support to the Regional Manager through the implementation of the following **Key Performance Areas (KPAs)**:

- To manage the daily operations of the CLO Unit;
- Set performance targets, plans, and goals for the Client Liaison Officers against the operational plan;
- Conduct feedback sessions regularly on set targets;
- Clearly define roles and responsibilities;
- Allocate duties, deadlines, and resources;
- Prioritise activities and projects and ensure timeous execution of the plans;
- Monitor and manage Client Liaison Officers’ daily activities;
- Ensure adherence to work schedules by the Client Liaison Officers;
- Ensure continuous improvement in the quality of work rendered by the CLOs;
- Follow up on escalated queries daily and escalate unresolved queries;
- Maintain positive Scheme member and stakeholder relationships;
- Facilitate effective communication between members and stakeholders;
- Establish and maintain effective communication with the Scheme’s Administrator and marketing team to coordinate events;
- Manage the CLO team by “CLIENT” HR Policies;
- Compile weekly, monthly, and quarterly reports for submission to the CLO Manager; and
- Provide ad hoc information when requested.

**Qualification requirements are**:

- A National Diploma/ Advanced certificate at an NQF Level 6;
- RE5 ( advantageous)
- 2- 3 years of Experience in sales, business development, client service, or customer relationship management;
- Must have 1- 2 years experience in managing a team;
- Be computer literate;
- Possession of a valid driver’s license;
- Must be willing to travel at short notice;
- Knowledge of the South African medical scheme industry ( advantageous);
- Have excellent written, verbal, and interpersonal skills;
- Have resilient pressure management abilities;
- Good people and networking skills
- Have the ability to work well as part of a team;
- Be responsible, reliable, and assertive;
- Have a diligent work ethic with attention to detail;
- Self-motivated and pro-active( self-starter);
- Excellent administrative, planning, and organizing skills;
- Ability to give advice and engage respectfully with various stakeholders;
- Attention to detail;
- Results and target-driven

**Job Type**: Permanent

**Education**:

- Diploma (required)

**Experience**:

- sales, business development, client service: 3 years (preferred)
- Managing team: 2 years (preferred)

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