Client Service Manager

6 months ago

Johannesburg, South Africa Rocket Creative Design & Display Full time

Rocket Creative Design & Display is powered by its successful client service team, and we're on the hunt for a qualified client service manager to drive sales and growth.
You will be responsible for taking charge of a small, experienced team and, with management, formulating and implementing strategies. You will need a formidable understanding of all client service management requirements, the ability to excel at big brand management, and proficiency in closing deals with strong negotiating skills.
You must be a quick learner and have the ability to showcase our offerings compellingly.
Often tasked with giving presentations, you must always be personable, presentable, and professional.

**Objectives of this role**:
Represent the company's products and services, using consumer research and deep and comprehensive knowledge of how our solutions meet customers' needs.
Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics.
Generate leads and build relationships by organising daily work strategies to call on existing and potential customers.
Develop and implement a growth action plan using data analysis and adjust sales techniques according to interactions and results in the field.

**Responsibilities**:
Have a full understanding of the business and services we offer to maximise growth opportunities.
Maintain working relationships with existing clients to ensure they receive exceptional service and identify potential new sales opportunities.
Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business.
Develop in-depth product knowledge and ability to take and give a marketing brief and be able to conduct demos and handle engagement.
Prepare concise and accurate proposals, presentations, and other required documentation for the executive-level.
Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers.
Work with and lead the sales team, ensuring all process efficiencies are followed, sales target performance deliverables are achieved, and company standards are upheld.
Provide monthly sales reporting and figures analysis.
Take initiative by anticipating and ensuring clients' needs are met and regularly engaging and exceeding client expectations.
Recognising opportunities, brainstorming, research, client meetings, and product development and presentation.
Managing multiple clients and overseeing the client service team on all client budgets /costs /billing.
Research, compile, and analyse data to stay current/relevant with industry and marketing trends as well as competitors to identify trends and growth opportunities.

**Required skills and qualifications**:
Minimum five years of sales experience at a similar level, with proven results.
Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
Sales and target-driven with acute attention to detail, time management, and problem-solving skills.
MS Office and IT proficiency.
Interpersonal proficiency focusing on sales team and production staff upliftment.
Valid Code 8 driver's licence.
Ability to travel if and when required.

**Preferred skills and qualifications**:
Bachelor's degree in business and/or marketing.
CorelDraw / Adobe Suite / Sketch-Up competencies.
Proven success rate at levels above sales quota.

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