Medical Software Onboarding Consultant
4 weeks ago
An exciting opportunity exists with a Healthcare IT Company for a Software Consultant to onboard and upsell to medical practices digitally.
**Roles and Responsibilities**:
- Manage and take full ownership of an allocated base of Healthcare practices;
- Develop strong relationships with allocated practices;
- Work with the company's Sales Consultants to onboard onboarding new practices;
- Train new and existing clients on software solutions and processes through a combination of telephonic and digital channels;
- Continuously consult with practices and act upon opportunities to upsell additional software products and services;
- Ensure churn of your client base is within budgeted targets;
- Maintain detailed records of all client interactions in CRM;
- Collaborate with Sales Consultants to grow your region and maintain its profitability;
- Ensure clients continually experience a “Remarkable CX” infused with digital experiences;
- Digitally deliver on the desired end-to-end client experience;
- Become one of the Company's trusted business champion;
**Job Requirements**
**Qualifications and Experience**:
- National Senior Certificate (Matric), but tertiary qualification preferred;
- 2+ years in client service in the healthcare and/or information technology sectors;
- 1+ years onboarding and / or training clients on software products;
- 1+ years upselling products and services to existing clients;
- 1+ years building strong and trusted business-level relationships with clients;
- 2+ years admin;
- 1+ years coordinating with third parties.
**Knowledge and Skills**:
- Analysis and problem solving;
- Attention to detail;
- Relationship-building at all levels;
- Proficiency in English, and at least one other official language;
- Excellent communication and problem-solving skills;
- Planning and organisational skills;
- Time
- and self-management skills;
- Negotiation and upselling skills;
- Self-motivated and self-directed;
- Able to work well within a team environment;
- Sound understanding of the SA private medical industry as well as medical practices highly advantageous.
- If you don't hear from us within 7 days of applying, then you have unfortunately not made the short-list..._
**Salary**: From R18,000.00 per month
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