Consultant, Onboarding

2 weeks ago


Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

Business Segment:
Personal & Private Banking

Location:
ZA, GP, Johannesburg, Simmonds Street 5

To route and allocate (onboard) all customer communication received (via chat and email) to the appropriate areas for resolution in alignment with customer experience requirements.

Accurately and timeously assess suspicious and unusual transactions on accounts and cards reported via chat/emails and take prompt remedial action to prevent risk/loss to the Bank or customer.

Maintain a customer centric focus by addressing the needs of customers and business units.
Qualifications
Matric
Diploma
Additional Information
Conduct analysis using learnt and intuitive knowledge, tools, systems, processes, and any other relevant platforms to determine the output and decision of the matterDetermine customer requirements by engaging with the customers using relevant communication mediums (e.g., email, chat) to deliver a consistent service suitable to meet the needs of the customer in line with the laid down communication proceduresFollow all relevant departmental policies, processes, standard operating procedures, and instructions by ensuring self development through compliance courses and trainings to mitigate risk to the Bank
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