Customer Service Agent

2 weeks ago


Brackenfell, South Africa Kontak Recruitment SA Full time

Brackenfell Cape Town, Western Cape - Transportation/Logistics

**Customer Service Agent (JB3062)**

**Brackenfell, Cape Town**

**R12 000 - R20 000 depending on experience**

**Permanent**

**Minimum Requirements**:
2 to 5 years of experience in a customer service or logistics role
Knowledge of customs processes preferred
Experience managing tickets and following up on deliveries
Strong communication skills, both written and verbal
Strong time management skills
Confident and self-driven
Strong leadership qualities

**Duties and Responsibilities**:
Act as the first point of contact for our customers
Manage tickets, ensuring that the ticket SOP is met
Follow up on deliveries and liaise with suppliers to ensure service levels are upheld
Assist with bookings and special instructions
Capture collections from the previous day
Handle telephonic queries and assist with quotes
Assist with data capturing and generating reports
Streamline our customer service department
Utilize Parcel Perfect, Microsoft Office (especially Excel), and a ticketing system (preferably Zoho)



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