Automotive Service Advisor
3 weeks ago
Salary
Basic salary R17K + incentives + company contributions to medical aid and provident fund.
Description
We are seeking an energetic and customer-focused Service Advisor to join our clients busy workshop team. As a Service Advisor, you will be the primary point of contact for our valued customers, ensuring their service experience is exceptional.
Responsibilities include but is not limited to: Meet & Greet Customers: Welcome customers as they arrive at the workshop, creating a positive first impression.
Consult with Mechanics: Collaborate with mechanics to understand necessary repairs and workflow updates.
Provide Information: Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options.
Schedule Appointments: Efficiently manage appointments for repairs and services.
Customer Communication: Call customers to advise them about service changes, additional work and car pick-up times.
Maintain Positive Relationships: Foster positive customer relationships to encourage repeat business and excellent customer service scoring results.
**Requirements**:
- Proven work experience as a Service Advisor / Aftersales Consultant within the motor industry, spesifically franchise OEM dealership environment with a minimum experience of 3 years.
- Automotive Knowledge: A strong understanding of automotive technology and industry practices.
- Software Proficiency: Familiarity with industry-specific software Drive / Automaline / Evolve etc.
- Customer Service Skills: Excellent interpersonal and communication skills.
- Organizational Abilities: Strong organizational, decision-making, and problem-solving skills.
- Certifications: Relevant training and certifications as a Service Advisor
- Minimum Matric / Senior Certificate / relevant N level qualification
- Clear criminal record
- Clear credit record
**Job Types**: Full-time, Permanent
**Salary**: From R17 000,00 per month
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