Service Bookings Clerk

2 weeks ago


Brackenfell, South Africa Ikon Consulting Full time

Salary

Basic between R10K and R12K + early bird + overtime + incentives + medical aid & provident fund company contributions.

Description

As a Service Bookings Clerk, your role is crucial in ensuring the smooth operation of the Service Department. You are the first point of contact with the client and this is a very important role.
- Customer Interaction: Meet & Greet Customers: Welcome customers warmly and professionally; Record Concerns: Listen carefully to their vehicle-related concerns and accurately record them and update personal and vehicle information.
- Service Coordination: Appointment Scheduling: Efficiently schedule service appointments for repairs and maintenance; check for campaigns; check service and maintenance plans etc.

**Requirements**:

- Previous working experience in a high volume franchise dealership of 3 years in this position is a must.
- Automotive Knowledge: Familiarity with vehicle systems and repairs.
- Customer Service Skills: Excellent communication and interpersonal abilities.
- Organizational Skills: Ability to manage appointments and workflow efficiently.
- Computer Literacy: Proficiency in using service management software Kerridge / Evolve
- Minimum Senior Certificate / Matric
- Driver's License
- Clear Credit and Criminal Record

**Job Types**: Full-time, Permanent

**Salary**: R10 000,00 - R12 000,00 per month



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