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Help Desk Support
4 weeks ago
**Experience and skills**:
- 1-2 Years experience in an IT helpdesk environment
- _Moderate knowledge on troubleshooting and resolving issues on the following:_
- Windows 7, 10 and 11 operating systems
- Office 365 suite
- Laptop and desktop hardware
- Basic understanding of Active Directory domain environment, 2012/2016 Servers and Networking principles.
- Must be able to adapt quick and perform well under high pressure situations
**Responsibilities**:
- Monitor ticketing system for new requests and assign to relevant technicians
- Identify, prioritize and attend to urgent/critical tickets
- Daily follow ups on outstanding tickets
- Ensure ticket SLA’s are not exceeded
- Monthly upkeep, maintenance and reporting on users within Active Directory, ERP systems and Office365 environment
- Co-ordinate tasks assigned by Management and ensure they are carried out timeously and professionally
- Ensure all IT policies and procedures are applied at all times by helpdesk technicians
- Setup of new Users
- Setup of new PC's
- Setup of new cellphones
- Repairs and reloads of PC's
- _First level of troubleshooting and support:_
- Cellphones
- Laptop/Desktop hardware
- Printers
- Branch Telephony
- Internet links
- ERP systems
- Upkeep of store room and consignment stock
**Salary**: R300,000.00 per year
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