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IT Support Technician
2 weeks ago
To provide technical support to the internal customer base for Eazi access via our Service Desk. Administrative functions would also include vendor management and procurement processing for the IT department.
1.
Position Description
Key performance areas (to translate into a measure of success)
- Service Delivery
- Operational
- Administrative functions
Main Outputs and Responsibilities for This Position
The Job is responsible for the following:
Area / Type
Responsibilities
Service Delivery
- Source of technical expertise, inspire confidence with deep technical knowledge around the Microsoft environment, speed of response, clarity of communication
- Provide support across the IT infrastructure, including escalations from Service Desk and Desk Side Support.
- Making sure printers, video conferencing systems and other IT related equipment is functioning
- Installs, configures and troubleshoots desktop systems workstations, laptops and network issues in a heterogeneous environment
- Provides service, maintenance and repairs of computers and peripheral equipment
- Performs basic hardware diagnostics, routine moves, adds and changes
- Enforces IT policies (Security, Software, and Hardware)
- Performs asset tracking and audits
- Administer, support and troubleshoot all hardware (computers, printers, monitors ), software and network operating system
- Liaise with vendors and other IT personnel for problem resolution
- Quote sourcing from vendors for IT purchases
- Liaising with IT service lead regarding quotes and purchases
- Loading of requisitions on ERP system and diligent follow up with vendors to ensure timeous delivery of equipment and services.
- Administer user accounts and security controls within Active Directory
2.
Job Evaluation Criteria
Qualifications
Minimum
- Comptia A+, N+
- Microsoft Certification (MCSA, MCP, MCITP) or equivalent
Experience
- Experience with Microsoft Windows OS (7/8/10) and Office365 environments.
- Experience with Microsoft Windows Server 2008 / 2012 and server roles including Active Directory, DNS, DHCP & Group Policy.
- Experience working with VoIP technologies.
- Strong TCP/IP networking and troubleshooting skills.
- Evidence of supporting all aspects of multisite infrastructures, including servers, storage and networking.
- Evidence of supporting large environments including remote sites.
- Good understanding of ITIL processes including Incident, Problem & Change Management.
- Microsoft Certification (MCSA, MCP, MCITP) or equivalent
- Excellent organizational, interpersonal and communication skills ability to translate complicated technological terminology into language easily understood by others.
Knowledge
- Solid networking knowledge (TCP/IP)
- ITIL
- Microsoft Environment & Products
Skills - Excellent Planning Skills
- Excellent Problem-Solving skills
- Working with complexity
- Analytical skills
- Interpersonal and communication skills
Behavioral Competencies
- Team Player
- Perseverance
- Focused on results
- Contentious
- Competitive
- Professional expertise
- Initiative & Responsibility
Job Types:
Full-time, Permanent
Education:
- Diploma (preferred)
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