Help Desk Support

2 weeks ago


Germiston, Gauteng, South Africa L3A (Pty) Ltd. Full time

Experience and skills:

  • 12 Years experience in an IT helpdesk environment
- _Moderate knowledge on troubleshooting and resolving issues on the following:_

  • Windows 7, 10 and 11 operating systems
  • Office 365 suite
  • Laptop and desktop hardware
  • Basic understanding of Active Directory domain environment, 2012/2016 Servers and Networking principles.
  • Must be able to adapt quick and perform well under high pressure situations

Responsibilities:

  • Monitor ticketing system for new requests and assign to relevant technicians
  • Identify, prioritize and attend to urgent/critical tickets
  • Daily follow ups on outstanding tickets
  • Ensure ticket SLA's are not exceeded
  • Monthly upkeep, maintenance and reporting on users within Active Directory, ERP systems and Office365 environment
  • Coordinate tasks assigned by Management and ensure they are carried out timeously and professionally
  • Ensure all IT policies and procedures are applied at all times by helpdesk technicians
  • Setup of new Users
  • Setup of new PC's
  • Setup of new cellphones
  • Repairs and reloads of PC's
- _First level of troubleshooting and support:_

  • Cellphones
  • Laptop/Desktop hardware
  • Printers
  • Branch Telephony
  • Internet links
  • ERP systems
  • Upkeep of store room and consignment stock

Salary:
R300,000.00 per year
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