IT Internal Sales Support Administrator

2 weeks ago

Germiston, South Africa Synergy Jobs (Pty) Ltd Full time
POSITION: Internal Sales Support Administrator
LOCATION: Germiston, Gauteng

Sales Support
  • Manage correspondence between Category Head, Sales Consultants and their customers
  • Liaising with call center agents and Sales Consultants
  • Monitor customer accounts
  • Providing data and reports to help achieve sales targets
  • Keeping track of sales targets
  • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Direct new sales opportunities to the appropriate sales consultant & CH for further development and closure
  • Research accounts, identify key players and generate interest
  • Contact customers and prospects to arrange appointments
  • Contribute to achieving daily/monthly sales targets
  • Log any customer problems or complaints and notify sales consultant and management
  • Update reps on order status and delivery details so that they can keep customers informed
  • Analyze (and develop) customer and portfolio non-buying reports weekly (and monthly) and react immediately

Customer Service
  • Providing customer with stock information
  • Obtain a range of information from customers for identifying customer needs
  • Contact customer to update them on the status of an order or a delivery
  • Resolving customer queries
  • Updating details when customer contacts change
  • Stimulate customer interest by promoting and explaining the benefits of a range of goods and services
  • Maintaining customer services by responding openly and objectively to complaints/queries relating to goods and services
  • Assisting CH with the planning and executing of promotions, campaigns, external and internal training

Sales, Order and Supplier Administration
  • Receives emailed orders from customer and Sales Consultants
  • Compiling and forwarding quotations
  • Processing customer orders ensuring correct prices, discounts and item numbers
  • Follow-up on quotes not converted to sales orders
  • Receiving feedback on processed and back orders and informing the relevant person(s)
  • Completing details on collection cards for goods to be collected
  • Assisting customers with orders consisting of non-standard stock items and repairs
  • Update sales agreements as needed
  • Follow up on process credits and recharges
  • Monitor and follow-up back orders
  • Communicate with logistics departments to agree on delivery dates where applicable
  • Follow up ETA’s with suppliers
  • New product requests for buyouts
  • Completing ITS/ITH RFQ’s and Tenders. Pricing and all supporting documents

Stock Management & Procurement
  • Manage procurement between supplier and branches.
  • Liaising and developing strong relationships with suppliers/distributors.
  • Conduct negotiations with suppliers (Pricing, ETA’s and Supply)
  • Liaise with suppliers over the return of slow moving/obsolete stock.
  • Run various stock reports when needed
  • Ability to manage stock at the right margins
  • Manage and control stock movement
  • Management of markdowns and slow moving stock working closely with CH
  • Control inter-branch transfer of stock when needed
  • Develop a strong working relationship with Internal Procurement Team
  • Follow up ETA’s with suppliers and keep internal and external customer informed

HP - Supplies Big Deals
  • Management of SBD’s/contracts/pricing and ensuring that they are always updated and done in a timeous manner
  • Working closely with CH and Contracts Administrators
  • Ensure all claims has been processed and monthly paperwork submitted to National
  • Responsible for checking and ensuring that all rebates on SBD’s are accurate and relevant to related sales
  • Timeous report submission to senior management on SBD related issues
  • Working with management team to ensure that Contracts / Pricing are up to date and presented to the customer timeously
  • Informing/advising customers of a range of ITS/ITH products/services available (SBD deals)

Critical skills:
  • Planning and organizing skills
  • Ability to follow specified procedures
  • Administrative skills and abilities
  • Basic arithmetic skills
  • Telephone skills
  • Customer service skills
  • Computer literacy skills
  • Communication skills

Knowledge:
  • Product knowledge
  • Knowledge of receiving procedures
  • Knowledge of the general operation of the store
  • Knowledge of safe lifting and carrying techniques
  • Knowledge of the ERP system
  • Know how to calculate the percentage gross profit. (GP)
  • Know the permissible percentage mark-up ranges applicable
  • Knowledge of admin procedures
  • Knowledge of company documentation
  • Knowledge of goods and services provided by the company
  • Understand the re-order facility and the functions thereof
  • IT sales Knowledge

Leadership skills:
  • Decision making
  • Coaching and mentoring
  • Training and development
  • Honesty and integrity
  • Conflict handling

Minimum qualifications and experience:
  • Matric
  • Previous experience in a similar role or sales support environment
  • Sales experience required (Non-negotiable)

  • Internal Sales Support

    2 months ago

    Germiston, South Africa Pronel Personnel Full time

    Our well established client based in Wadeville, Johannesburg is looking for a qualified Sales administrator to join their sales team and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. Ultimately, you should be able to...

  • Internal Sales Administrator

    3 weeks ago

    Germiston, South Africa Omega HR Solutions Full time

    My client is currently searching for a dynamic administrator to join their team in Germiston as Internal Sales Administrator The successful person will have / be - Matric with Mathematics - Diploma in Shipping and Logistics - At least 3 years Internal sales and Export experience - At least 3 years’ experience on ERP systems - Intermediate to advanced MS...

  • Sales Support Manager

    2 days ago

    Germiston, South Africa PG Group Processing Full time

    **Main job purpose** Be the liaison between the relevant internal; and external stakeholders to ensure that all administrative and support activities are actioned that supports the business strategy. **Main Objective** 1. Increase effectiveness of the entire sales force by reducing their administration time and effort to allow more customer facing...

  • Internal Sales Representative

    4 weeks ago

    Germiston, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 1 hour ago- **Location**: Germiston, Gauteng- **Job Title**: Internal Sales Representative- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Internal Sales Representative required in Germiston.**: Do you have experience as a Internal sales representative and...

  • Sales Administrator

    2 weeks ago

    Germiston, Gauteng, South Africa HR Innovation Full time

    The Internal Sales Administrator is responsible for processing local and / or global export sales orders and assisting in expanding existing / developing new markets. Serve as a point of contact for customers with regards to products, quotes and orders Receive and review enquiry documents Generate quotes and follow up on orders Provide customers with product...

  • Sales Support Manager

    2 weeks ago

    Germiston, Gauteng, South Africa PG Group Processing Full time

    Main job purposeBe the liaison between the relevant internal; and external stakeholders to ensure that all administrative and support activities are actioned that supports the business strategy.Main ObjectiveIncrease effectiveness of the entire sales force by reducing their administration time and effort to allow more customer facing timeManagement, support...

  • Internal Sales Representative

    2 weeks ago

    Germiston, Gauteng, South Africa Time Personnel Full time

    Job Overview:Date Posted: Posted 1 hour ago-Location: Germiston, Gauteng-Job Title: Internal Sales Representative-Education Level: High School / Matric-Job Level: Intermediate-Minimum Experience: - 5 YearsInternal Sales Representative required in Germiston:Do you have experience as a Internal sales representative and have a knack for sales, building...

  • Sales Administrator

    4 weeks ago

    Germiston, South Africa HR Innovation Full time

    The Internal Sales Administrator is responsible for processing local and / or global export sales orders and assisting in expanding existing / developing new markets. - Serve as a point of contact for customers with regards to products, quotes and orders - Receive and review enquiry documents - Generate quotes and follow up on orders - Provide customers with...

  • Internal Sales Administrator

    3 months ago

    Germiston, South Africa Pronel Personnel Full time

    Quote generation - Order processing - Data management - Be the link between the rep. and the customer - Administrative support - Be Hardworking - Have proven experience - Have a stable support structure - Matured - Resilient - Attention to detail - Strong written and verbal communication skills

  • Internal Sales Rep

    2 weeks ago

    Germiston, Gauteng, South Africa Dixie Recruitment Full time

    We are looking for an Internal Sales Representative to join a dynamic team based in Johannesburg. Our client is a leading supplier in the South African paper industry and previous experience in the paper/packaging industry as well as logistics will be an advantage.The following are ESSENTIAL requirements due to the nature of the role:Must have previous...

  • Internal Sales Administrator

    3 weeks ago

    Germiston, South Africa HR Innovation Full time

    Receive and review customer enquiry documents - Generate quotation - ensuring part number corresponds with technical drawing - Liaise with drawing department on technical changes if or when required - Ensure pricing corresponds with customer requirements / order - Submit quotation to customer - Communicate with customers on order status as and when required...

  • Internal Sales

    3 weeks ago

    Germiston, South Africa Synergy Jobs (Pty) Ltd Full time

    **Location**:Johannesburg, Gauteng **Position**:Internal Sales **Salary**:300K per annum **Qualifications and Experience Requirements** - Knowledge of fasteners is a MUST. - Good communication and computer skills. - Worked in a similar position for minimum of 3 years **Direct Description of Duties** - Pursue opportunities for new business. - Service the...

  • Internal Sales

    3 weeks ago

    Germiston, South Africa Flink South Africa (PTY) LTD Full time

    Our client within the Hardware Retail Industry is seeking to employ an Internal Sales role. Please note this is an EE Placement. Genral Requirements: - Qualifications required - **Matric, tertiary qualification will be beneficial.**: - **7 to 10 years working experience in any administrative and/or fasteners & fixings environment with similar duties as...

  • Internal Sales

    2 weeks ago

    Germiston, Gauteng, South Africa Prostaff Holdings Full time

    Minimum requirements for the role: Previous experience having worked as an Internal Sales or Office Administrator is essential for the role. Computer literacy is essential with good working knowledge of Microsoft packages. Must have excellent telephone skills and polite telephone manner. Must be able to multitask by listening and taking notes whilst working...

  • Sales Support Officer

    2 weeks ago

    Germiston, Gauteng, South Africa RJPersonnel Full time

    2years Provides support to the sales team Liaises with suppliers on product info and costs Cost calculations and analysis Presentations Cash sales invoicing Sales analysis and reporting both local and international Local and international marketing/advertising General/Ad hoc adminQualifications and Experience: Matric essential Strong verbal and written...

  • Internal Sales

    2 weeks ago

    Germiston, Gauteng, South Africa Flink South Africa (PTY) LTD Full time

    Our client within the Hardware Retail Industry is seeking to employ an Internal Sales role. Please note this is an EE Placement.Genral Requirements: Qualifications required Matric, tertiary qualification will be beneficial:- 7 to 10 years working experience in any administrative and/or fasteners & fixings environment with similar duties as outlined in this...

  • Sales and Procurement Administrator

    2 months ago

    Germiston, South Africa Dante Personnel Full time

    Gauteng, Germiston An international company based in Germiston is looking to appoint a Sales and Procurement Administrator. The purpose of this position is: purchasing of stock, customer service, invoices and quotations, etc. **Minimum requirements**: - Matric is required - MS Excel - Previous Sales Administrator experience - Previous buying experience -...

  • Internal Sales

    1 week ago

    Germiston, South Africa McCarthy Consulting Full time

    _**DISABLED CANDIDATE REQUIRED FOR THIS VACANCY**_ **Experience** - 2 years’ experience Internal sales of semi-corporate to corporate customers - Have experience in more than one organization, having successfully sold different types of products / services **Knowledge** - Customer service - Rental industry - Knowledge of work of height machinery and...

  • Internal Sales

    4 weeks ago

    Germiston, South Africa Invincible Valves Full time

    Invincible Valves (Pty) Ltd was established in 1982 and since has grown to a medium sized enterprise located in Knights, Germiston. We offer a comprehensive range of local and imported valves and accessories for the mining, petro-chemical, power generation, water, sewerage and general industries. We have agents in all major centers around the country and...

  • Internal Sales

    4 weeks ago

    Germiston, South Africa Objective Personnel Full time

    Qualification - Matric **Requirements**: - 2 - 3 Years' internal sales experience in steel industry - Basic knowledge of steel products - Ability to read technical drawings would be an advantage - AutoCAD drawings experience would be an advantage