Guest Relations Officer

1 month ago

Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently seeking a **Guest Relations Officer** to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment.

: Guest Relations Officer

: Western Cape

: Depending on Experience

**Accommodation**: Live out

**Responsibilities**:

- Welcome and introduce guests
- Handle guest check-in and check-out procedures efficiently.
- Pass relevant guest information to various departments as needed.
- Assist guests with bookings, tours, transfers, and create personalized itineraries.
- Ensure accuracy of all guest information and rates.
- Act as a liaison for outside guests and assist in restaurant when required.
- Update guest profiles on Protel.
- Report maintenance concerns to the manager on duty.
- Prepare welcome letters and registration cards.
- Manage the day sheet, guest itinerary document, and daily call log.
- Assist reservations with lodge guests’ bookings and messages.
- Support Spa, Housekeeping, and other departments when necessary.
- Assist with lunch and dinner bookings on Dine-plan.
- Conduct thorough handovers with the Night Auditor and early/late shift Guest Relations.
- Ensure all transfers are booked, tracked, and charged.
- Required to perform 2 night audit duties per month.

**Requirements**:

- Hospitality Certificate/Diploma.
- Minimum 2-3 years of experience in a similar role.
- Proficient in computer usage and excellent administration skills.
- Passionate about the hospitality industry.
- Excellent interpersonal and communication skills in English (both verbal and written).
- Strong customer service orientation with exceptional people skills.
- Ability to maintain professional working relationships across departments and cultures.
- Comfortable interacting with distinguished clientele.
- Well-presented with a friendly, helpful, and outgoing demeanor.
- Natural warmth and friendliness.
- Punctual, self-disciplined, and extremely detail-oriented.
- Proactive with a strong team player mindset.
- Reliable transport to and from work.

**Application Process**: If you meet the requirements and are eager to contribute to our exceptional guest experiences, please submit your CV and cover letter.

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