Wine Estate Guest Relations/reception 3442

2 days ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

RESPONSIBILITIES:

- Welcome and introduce the Wine Estate
- Check-in and check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist Indochine restaurant when needed;
- Update guests’ profiles on Protel;
- Report to the manager on duty regarding any related maintenance concerns;
- Prepare welcome letters and registrations cards;
- Manage:

- Day sheet - guests itinerary document;
- Guests' daily Call log;
- Calls and guest concerns;
- Assist reservations with lodge guests’ bookings, and messages;
- Assist Spa, Housekeeping when required;
- Assist with lunch and dinner bookings on Dine-plan as required;
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
- Ensure all transfers are booked, tracked and charged;
- Required 2 Night audit duties per month

**REQUIREMENTS**:

- Hospitality Certificate/Diploma;
- At least 2-3 years experience in a similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Must have own Reliable transport to and back from work

Please forward a full up to date CV



  • Stellenbosch, South Africa Jordan Wine Estate Full time

    _ **JOB DESCRIPTION**:_ **The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door** The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Amazing opportunity for 5** guest relations expert at a Relais & Chateau wine estate in Stellenbosh. From check in to check out, you will ensure the ultimate personalized guest experience with full knowledge of all Front Office procedures and systems. You will have a 5* hotel background, preferable on a wine estate. **TO APPLY: UPDATED CV AND RECENT...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Advert**: Guest Relations Officer - Luxury 5 Wine Estate, Stellenbosch Kendrick Recruitment is seeking a dedicated Guest Relations Officer to join an esteemed 5-star Wine Estate in Stellenbosch. In this role, you will play a key part in ensuring every guest's experience, from arrival to departure, is seamless, aligning with all policies and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Advert**: Guest Relations Officer - Luxury 5 Wine Estate, Stellenbosch Kendrick Recruitment is seeking a dedicated Guest Relations Officer to join an esteemed 5-star Wine Estate in Stellenbosch. In this role, you will play a key part in ensuring every guest's experience, from arrival to departure, is seamless, aligning with all policies and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    5** Wine Estate in Stellenbosh is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of thier guests and assisting fellow colleagues of different departments if need...

  • Seasonal Wine Host

    7 months ago


    Stellenbosch, South Africa Warwick Wine Estate Full time

    **Warwick Wine Estate is looking for seasonal Runners, Waiters & Wine Hosts to join our team for a fixed term period.** **Requirements**: - Grade 12 or equivalent - Formal wine education will be an advantage - 1 - 2 years’ minimum experience within the wine & restaurant industry - Good understanding of hospitality procedures and practices - Ability to...


  • Stellenbosch, South Africa Warwick Wine Estate Full time

    **Warwick Wine Estate is seeking for a Seasonal Wine Host/Waiter to become part of our dynamic Hospitality team for a fixed-term period.** **Position Purpose**: **Requirements**: - Grade 10 or equivalent. - Formal wine education (WSET or Cape Wine Academy) will be advantageous. - Minimum of 1-2 years’ experience in the wine and restaurant industry. -...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment. **Position Overview**: Our client is a renowned 5-star wine estate. They are looking for an exceptional **Guest Relations Officer** to ensure their guests have an unforgettable experience from arrival to departure. This is a unique opportunity...

  • Estate Ambassador

    2 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Beautiful, Relais & Chateau wine estate in Stellenbosch is seeking an experienced Estate Ambassador **with 5* experience. Excellent wine knowledge would be a big advantage!** You will have exceptional guest relations skills, provide customer service at a 5* level, and have at least 2 years of experience working in a front-of-house upmarket 5*...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    This role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...

  • Safari and Wine Host

    2 weeks ago


    Stellenbosch, South Africa Warwick Wine Estate Full time

    **Warwick Wine Estate is looking for a Safari and Wine Host to join our team.** **Requirements**: - Grade 12 or equivalent - Drivers Licence with PDP - 3 years’ experience within the wine industry - Good understanding of hospitality procedures and practices - Ability to work flexible hours, including weekends and holidays - Formal wine education will be...


  • Cape Town, South Africa Brookdale Estate Full time

    Brookdale Estate in Paarl is a sprawling country estate, crowned by a Manor House which overlooks manicured, indigenous gardens, wild fynbos, dipping valleys and towering hills. The Estate is also home to a newly-built Bistro, Wine Tasting Room and a state-of-the-art Wine Cellar. The Bistro & Tasting Room at Brookdale Estate is seeking an experienced...

  • Wine Tutor

    4 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Wine Tutor Wanted! Share Your Passion at a Luxury Wine Estate in Stellenbosch** Do you have a flair for all things vino and a talent for teaching? We’re on the hunt for a charismatic **Wine Tutor** to join a top-tier wine estate in Stellenbosch. If you’re passionate about wine and love sharing your knowledge with others, this is your chance to elevate...

  • F&b Supervisor

    2 months ago


    Stellenbosch, Western Cape, South Africa HAZENDAL WINE ESTATE Full time

    Minimum Requirements and Qualifications: - Preferably 1 - 2 years of wine tasting experience. - Certificate from WSET Level 1/ Cape Wine Academy/ South African Sommelier association will be preferred. - In-depth knowledge of wines - grape varieties and regions, harvest times, climates, soils, and wine making process and being able to communicate and explain...


  • Stellenbosch, South Africa Recruitment Unlimited Full time

    Iconic wine estate in Stellenbosch is currently recruiting for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of guests and assists fellow colleagues from different departments as...

  • Resident Manager

    7 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment - Connecting Exceptional Talent with Outstanding Opportunities Job Title: Residence Manager Location: Stellenbosch, Western Cape Are you a seasoned hospitality professional with a flair for luxury service and attention to detail? Kendrick Recruitment is delighted to offer an exceptional opportunity for a Residence Manager at an...


  • Stellenbosch, South Africa Warwick Wine Estate Full time

    **Warwick Wine Estate is looking for a Customer Relations Manager. The role entails working on acquisition and retention marketing campaigns to ensure an increase in sales of the respective product lines and to drive the growth of Club Warwick memberships, to ensure commercial success for the business.** **The Customer Relations Manager is responsible for...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Responsibilities**: - Welcome and familiarize guests with Delaire Graff Lodges and Spa. - Provide upscale and personalized service throughout guests' stays. - Monitor daily bookings and ensure timely room preparation. - Manage check-in, check-out procedures, including reservations and financial transactions. - Address guest requests promptly and...

  • Banqueting Manager

    9 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment Seeks a Talented Banqueting Manager for a Prestigious Wine Estate in Stellenbosch! Are you passionate about orchestrating memorable events against the backdrop of a scenic wine estate? Kendrick Recruitment, representing our esteemed client, is searching for an experienced Banqueting Manager to curate exceptional banquet experiences in...


  • Stellenbosch, South Africa Zorgvliet Wine Estate Full time

    Location: Zorgvliet Wines, Stellenbosch Zorgvliet Wines, a premier wine estate nestled in the heart of Stellenbosch, is seeking passionate and dedicated individuals to join our team as Front of House Staff. If you have a keen interest in hospitality and enjoy creating memorable experiences for guests, we want to hear from you! **Key Responsibilities**: -...