Guest Relations Officer
6 days ago
We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.
**RESPONSIBILITIES**:
- Welcome and introduce Delaire Graff Lodges and Spa to guests;
- Check-in and check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist Indochine restaurant when needed;
- Update guests’ profiles on Protel;
- Report to the manager on duty regarding any related maintenance concerns;
- Prepare welcome letters and registrations cards;
- Manage:
- Day sheet - guests itinerary document;
- Guests' daily Call log;
- Calls and guest concerns;
- Assist reservations with lodge guests’ bookings, and messages;
- Assist Spa, Housekeeping and Indochine when required;
- Assist with lunch and dinner bookings on Dine-plan as required;
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
- Ensure all transfers are booked, tracked and charged;
- Required 2 Night audit duties per month
**REQUIREMENTS**:
- Hospitality Certificate/Diploma;
- At least 2-3 years experience in a similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Reliable transport to and back from work
-
Guest Relations Officer
7 days ago
Stellenbosch, South Africa Jordan Wine Estate Full time_ **JOB DESCRIPTION**:_ **The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door** The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer...
-
Guest Relations Officer
4 weeks ago
Cape Town, South Africa Recruit for Africa Full time**Guest Relations Officer | Cape Town | Luxury Hotel**: **GUEST RELATIONS OFFICER** - his/her main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You...
-
Guest Relations Officer
6 days ago
Cape Town, South Africa The Recruitment Specialists Full timeWestern Cape, Cape Town Waterfront Guest Relations Officer Location: Waterfront, Cape Town **Salary**: Between R 9000.00-R11 000 (Depending on experience) 10% on all Floats sold 10% on all Rasuls sold 10% on all upgrades 5% on all contracts sold Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. Award winning...
-
Guest Relations Officer/Hotel Reception
3 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and...
-
Guest Relations Officer/Hotel Reception
6 days ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and...
-
Guest Relations Officer
3 weeks ago
Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full timeGuest Relations Officer – Luxury Wine Estate Franschhoek, Cape TownA luxury wine estate in the Franschhoek area is seeking a dedicated and service-oriented Guest Relations Officer to ensure an exceptional guest experience at its exclusive lodges. The ideal candidate will have a passion for hospitality and a talent for making every guest feel welcome and...
-
Guest Relations Officer
3 days ago
Cape Town, South Africa The Recruitment Specialists TRS Full timeLocation: Waterfront, Cape Town **Salary**: Experience dependent. 10% commission on all services and 10% on retail. Yearly salary review. Monthly competitive Bonus Structure. Bargaining council - Pension. Award winning spa is looking for a professional, strong Guest Relations Officer for a very busy spa. **Duties**: Make guest bookings, re-book and...
-
Wine Estate Guest Relations Officer 3250
3 weeks ago
Stellenbosch, South Africa What Next Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Wine Estate Guest Relations Officer 3250
5 days ago
Stellenbosch, South Africa What Next Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
3 weeks ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. **Satisfied Customers**: - Welcome and interact with...
-
Guest Relations Officer
3 days ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...
-
Guest Relations
2 weeks ago
Stellenbosch, South Africa Sugarbird Manor Full timeDo you have experience working in the front office of a 5-star hotel or guesthouse? We are looking for an energetic person that works independently and has the willingness to go to extra lengths to provide our guests with a one-of-a-kind experience. Mandatory requirements: You must be able to work shifts including some evenings and weekends. Be fully...
-
Guest Relations Manager
2 weeks ago
Stellenbosch, South Africa Proactive Recruitment Full timeA renowned establishment and wine estate in Stellenbosch is looking for a Guest Relations Manager who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Manager serves the needs of our guests and exceeds guests'...
-
Guest Relations Officer
2 days ago
Cape Town, Western Cape, South Africa Crew Life at Sea Full timeKey Responsibilities:- Greet guests upon arrival and provide them with a warm welcome- Assist guests with any inquiries, requests, or concerns they may have during their stay- Handle guest complaints and work towards providing a satisfactory resolution- Maintain a professional and positive attitude at all times while interacting with guests- Coordinate with...
-
Guest Relations Officer The Silo Hotel
2 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
-
Guest Relations Officer The Silo Hotel
4 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The...
-
Guest Relations Officer The Silo Hotel
3 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
-
Guest Relations Manager
3 days ago
Cape Town, South Africa The Capital Hotels and Apartments Full timeThe Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...
-
Guest Relations
5 days ago
Cape Town, South Africa HR Studio Full time**We're looking for** An extremely friendly and detail oriented individual to join our clients team as a Guest relations or Airbnb host. **Who are you?** - You will need to follow the AirBnB rules and regulations - You have good organizational and time management skill - You're able to work in a fast pace environment - You have good customer service...
-
Marketing - Public Relations Officer
4 days ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeRESPONSIBILITIES: - RELATIONSHIP MANAGEMENT - Hands-on relationship management with VIP guests; - Meet and host VIP guests on the Estate; - Promote the various elements of the Estate to the VIP guests; - Establish, grow and manage relationships with strategically important guests and clients; - Maintain a databases of key industry Press and Media contacts -...