Guest Relations Officer: Sj24au14 Western Cape

3 months ago

Cape Winelands Western Cape, South Africa HotelJobs.co.za Full time

Safari JOBS is searching for a Guest Relations Officer for a very busy, well-established, premier 5* establishment situated in a breath-taking area of Stellenbosch.

The Guest Relations Officer is responsible for ensuring that the guest's experience from arrival to departure is seamless and in accordance with all policies and procedures.

The Guest Relations Officer serves the needs of the guests and assists fellow colleagues from different departments if need be.

:
Clear criminal record and excellent employment track record

Hospitality Certificate/Diploma

At least 2 - 3 years’ experience in a similar role

Very strong computer and great administration skills

Protel experience - advantage but not mandatory

Dine-plan experience - advantage but not mandatory

Comfortable in dealing with very distinguished clientele

Reliable transport to and back from work

:
Passionate about the hospitality industry; Excellent interpersonal & communication skills - written and verbal in English (in person and telephonic); Strong customer service orientation with excellent people skills; Ability to maintain a professional working relationship with all departments and across cultures and religions; Must be well-presented; Friendly, helpful and outgoing; Natural warmth and friendliness; Punctual & self-disciplined; Extreme attention to detail; Pro-active and a team player

&:
Welcome and introduce the establishment to guests;
Check-in and check-out guests;
Pass all relevant guest information on to various departments as required;
Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
Ensuring that all guest information and rates are correct;
Guests’ liaison to all outside guests and assist the restaurant when needed;
Update guests’ profiles on Protel;
Report to the manager on duty regarding any related maintenance concerns;
Prepare welcome letters and registration cards;
Manage day sheet - guest itinerary document, Guests' daily call log, Calls and guest concerns;
Assist reservations with lodge guests’ bookings and messages;
Assist Spa, Housekeeping and restaurant when required;
Assist with lunch and dinner bookings on Dine-plan as required;
Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
Ensure all transfers are booked, tracked and charged;
2 night audit duties per month required

/ /:
CTC monthly remuneration: NEG. DOE & qualifications.

Pension fund contributions: Included within the CTC but is voluntary / not compulsory to take

Uniform

Gratuities

Working Days / Hours: 5 days on (shifts), 2 days off

:
This position is only open to South African Citizens / Residents with valid RSA ID’s etc. in place.

**TO APPLY**:
Through this platform please send your CV (Word doc / editable PDF ONLY) - **completely up to date as at SEPTEMBER 2024. Within your CV please ensure the following is included**:

- Photo: RECENT head & shoulders photo
- Career history: COMPLETELY up-to-date & including periods worked at each employer;
- References: Contactable references for all employers at positions held within the last 10 years**;**

**IF YOUR APPLICATION IS SHORT-LISTED**:

- WRITTEN REFERENCES: If you have any readily available to share;
- QUALIFICATIONS: Copies of most pertinent/ relevant related certificates, diploma’s etc;
- OTHER: ID copy, copy of most recent payslip / proof of income, drivers licence if available / required

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