Call Center Agent

6 months ago


Johannesburg, South Africa Skills Excel Training centre Full time

Responsibilities..
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way

**Requirements**:

- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types

Whats App
- 0837424951

**Salary**: R4,000.00 - R10,800.00 per month

Ability to commute/relocate:

- Johannesburg North, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (preferred)


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