Hospitality Reservations Consultant

3 months ago


Sandton, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is seeking a well-spoken and experienced **Reservations Consultant** **(mid to Senior level) **for a reputable **small luxury lodge & hotel collection**, at their offices based in **Blairgowrie/Hyde Park area of Johannesburg, Gauteng.**

**Key responsibilities**:

- To ensure all interaction with guests and agents is professional, warm, welcoming and personalized.
- Respond to reservation communications from guests, agents and referral networks.
- Create and maintain reservation records, prepare confirmation letters and promptly process cancellations and modifications.
- Monitor room availability.
- Liaise with Front Office keeping them up to date with expected arrivals.
- Be familiar with room descriptions, location and layout of each property.
- Ensure your knowledge of all rates, special offers, value adds and any special agreements.
- Liaise with properties to book additional activities, transfers & flights for guests.

**Minimum requirements**:

- A minimum of 3 -5 years’ recent or current experience in a similar position, dealing with luxury hotels and/or lodges (multiple properties)
- Exceptional English abilities - written & spoken
- A passionate, energetic, hardworking team player with strong communication skills.
- A positive and reliable individual, with a stable work history
- Must reside in the JHB area, as this is a live out position

**Salary**: R22,000 - R25,000 CTC, LIVE OUT



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