Reservations Agent
3 weeks ago
Kendrick Recruitment is seeking a Reservations Agent for a luxury group of lodges with offices based in Johannesburg, Gauteng. We are looking for someone who is competent, experienced and committed to their role in the establishment.
Requirements and Education:
- 2 years experience in a reservations role within a 5* environment.
- Ability to act as part of a team, as well as being a self-starter.
- Organisational, computer and administrative skills.
- Good telephone etiquette.
- Ability to work irregular hours when and as required.
Responsibilities and Duties:
- Show potential guests the facilities and check availability on requested dates.
- Determine the exact needs of the guests.
- Ensure tentative reservations are confirmed within the time from frame allocated.
- Be familiar with the facilities.
- Answering telephone in a professional manner.
- Develop a close working relationship with all departments, colleagues and managers.
- Maintain effective working relationships with guests.
- To ensure knowledge of products, guest relationships and services.
- Maintain confidentiality of information directly related to the hotel's activities.
- To maintain and reconcile group and guest accounts, and reconciliation of payments.
The salary on offer for this vacancy is R16,000 per month NEG.
If you feel you are suitable for this position, please send us your CV and written references with a headshot photo... Good luck
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