Inbound Customer Care Team Leader

**VERY IMPORTANT** Misrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offence!! **Note**: ........................................... Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with...

Detail: Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents. **Qualifications, Experience and Skills***: - Grade 12 and further studies in Management and Contact Centre - Minimum of 4 years Contact Centre Team Leader experience in Customer...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

Job Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...

**JOB PURPOSE** To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric qualification is mandatory. - Minimum 2 years’ experience in debt collections as well as customer support...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Â Main...

**JOB PURPOSE** To resolve Debtors and client queries, always ensuring high collection level within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATIONS & EXPERIENCE REQUIRED** - Matric qualification is mandatory. - Minimum 2 years’ experience in debt collections as well as customer support...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.   Main...

The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities...

INBOUND RESOLUTIONS AGENT Randburg, Johannesburg **Salary**: Basic + Uncapped Commission **JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum...

Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

Minimum requirements: - Grade 12 (Minimum requirement) - Insurance / financial wellness background - Team Leader / Customer Service and Experience (2-3 years) experience in a call centre - A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous -...

Minimum requirements: Grade 12 (Minimum requirement)Insurance / financial wellness backgroundTeam Leader / Customer Service and Experience (2-3 years) experience in a call centreA strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience doing...

Minimum requirements: Grade 12 (Minimum requirement) Insurance / financial wellness background Team Leader / Customer Service and Experience (2-3 years) experience in a call centre A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, Debt Management is highly advantageous Experience...

**Listing reference**: track_001082 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...

**JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum Qualifications & Experience** - Matric (required) - Minimum of 2 years’ Experience in debt...

**JOB PURPOSE**: To resolve customer and client queries, ensuring high collection level at all times within the set parameters of the Debt Collection Act, National Credit Act and Company operating procedures. **QUALIFICATION & EXPERIENCE REQUIRED**: **Minimum Qualifications & Experience** - Matric (required) - Minimum of 2 years’ Experience in debt...

**Role Responsibilities**: Manage the provision of effective and efficient reception services. Respond positively to all enquiries from prospective residents and assist with any queries they may have. Coordinate admissions with the Home Manager or Deputy Home Manager. Ensure the Resident contract is presented to the Resident or their representative prior to...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...