Sales Administrator
7 months ago
Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.
Elevate your career by joining our Reservations department as a Sales Administrator.
You will need strong administrative skills, both verbal and written.
The main focus of this positions is to follow up on payments, systems and reporting and office management.
**Requirements**:
- Matric
- Administrative diploma / experience
- Experience in the reservations department (advantageous)
- Opera Experience
**Responsibilities**:
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately
- Liaison with clients and VNL villages
- maintain professional and cordial relations
- Process amendments to reservations such as extensions, early departures, etc
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guest special requests to meet and exceed guests expectations
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the Village and Life property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
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