Internal Sales Assistant

2 weeks ago

Durban, South Africa First Distribution Full time

**Internal Sales Assistant**

**Division**:
**Durban**

**Reports to**:
**External Account Manager**

**Direct Subordinates**:
**None**

**Total Staff in Function**:
**2**

**WORKING RELATIONSHIPS**:
**Internal**
- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Systems Engineers / Presales
- Marketing
- Logistics

**External**
- Vendor
- Resellers
- End Users
- Vendor Alliance Partners

**JOB SUMMARY**:
Main Purpose of Position: To maintain, grow and develop First Distribution’s Sales and Account management.

**RESPONSIBILITIES AND DUTIES**:
Key Performance Areas:
**KPA**

**PERFORMANCE STANDARDS**

**Sales and Account Management performance function - Selling Datacentre Hardware and Software to assigned Resellers in the territory**
- Assist and contribute to the External AM by driving revenue targets through targeted set of partners.
- Business development and sales.
- Driving reseller business and marketing strategy to enable the expansion of the FD Data Centre portfolio within existing and new targeted partner accounts.
- Understand reseller strategy, programs and complete portfolio of products.
- Sales Certifications to be current on all brands and maintained.
- Bi-weekly Business Review Session with AM and Regional Manager.
- Weekly Pipeline Status of projected deals and probability of deal status. Report opportunity details to Sales manager on a regular basis (Bi-Weekly) showing deal progression and pipeline creation using Customer Relationship Management (CRM) system.
- Spend the first hour each work day maintaining opportunities in CRM with a focus on accuracy.
- Prepare quotes accurately and efficiently.
- Work with finance team to manage and expedite customer account payments.
- Discuss KPI and Target tracking weekly.
- Track and forecast Partner Activities and status of activities achieved.
- Feedback on Brand performance to be discussed in B-Weekly meeting with AM and Regional Manager.
- Manage logistics process with contact feedback to reseller and External AM.
- Engage and communicate Brand updates to Resellers
- Attend bi-weekly Brand Discussions; planning, pipeline and update sessions with Brand team.
- Build and manage relationship with Key Resellers and FD Brand and Pre-sales teams
- Attend Vendor Conferences.
- Demonstrate sales growth.
- Ensure that sales targets are achieved and report any deviations with detailed reasoning.

**Marketing Management**
- Encourage reseller awareness and attendance of all FD and vendor events and initiatives.

**People Management**
- Managing resellers expectations by engaging with, operations, Brand and Pre-sales teams to support all Reseller requests
- Attend training provided by Vendors to become totally self-sufficient in the sales of products

**COMPETENCIES**:
**Knowledge** - You must know:
**Skills** - You must be able to perform:
**Attributes** - You must in a way that will drive successful performance which is supported by the **Company’s values.**
- Knowledge of relevant brand products and process.
- Knowledge of vendor structure to have the correct point of contact.
- Knowledge of information management industry in South Africa.
- Knowledge of IT Industry.
- Excel Intermediate
- Demonstrated accuracy and attention to detail with numbers
- Demonstrated confidentiality.
- Ability to deliver on service level agreements.
- Demonstrated ability towards business intelligence.
- Emotional Intelligence.
- Adhere to all policies and procedures that are implemented by the Company.
- Attitude - always demonstrate your best in your role and ensure professional attitude with internal and external customers.
- Respect - demonstrate respect with actions and words to internal and external customers.
- Accountability - accountable for the consequences of your action, both positive and negative.
- Integrity - consistently honest and truthful in dealings with peers, customers, and vendors.
- Teamwork
- strive to work productively in co-operation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
- Enjoyment - be creative and enrich the working atmosphere.

**Internal training associated with competencies**:

- Sage CRM
- Quoting
- Accpac
- Vendor Portals

**Minimum Qualification**:

- Matric

**Minimum Experience**:

- 3 Years Sales Experience (Internal Sales or Sales Support)

**Nice-to-have Skills**:

- Sales in Distribution

**Additional Skills**:

- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.

**Office Requirements**:

- Work-from-office environment.
- Semi-formal dress code.
- Working hours are from 08:00 - 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.

Note:

- The remuneration package

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