Technician, Customer Service
4 months ago
Are you up for a challenge in the world of high-tech? We'd love to have you on board Eddyfi Technologies is looking for a calibration and repair technician to join our team.
**Your daily life**:
As a key member of the team, you will be responsible for the calibration and maintenance of our instrumentation equipment in our laboratory and at customer sites. This position involves regular local and international travel. Therefore, you are expected to have a professional level of English, enabling you to communicate effectively both orally and in writing with all those involved (inside and outside the company).
**In this role, you will**:
- Carry out calibration and preventive maintenance on electronic equipment to ensure smooth operation.
- Carry out troubleshooting, repairs, and final quality control.
- Be able to analyze electrical diagrams and identify faulty components, and possibly find technical workarounds in conjunction with our R&D department.
- For certain customers, perform calibrations and/or repairs on site.
- Ensure traceability of each intervention through clear and precise documentation.
- Interact with customers to understand their needs and provide them with appropriate solutions during on-site interventions.
- Ensure customer satisfaction by providing superior service.
- Maintain production and quality standards in line with corporate norms.
- Communicate irregularities in calibration procedures.
- Use precision tools and measuring devices to perform activities.
- All other technical tasks related to customer service.
**What We’re Looking For**:
- Degree or diploma in electronics or measurement and instrumentation.
- Minimum two years' experience in after-sales service on electronic products.
- Open-minded and willing to travel, including abroad when necessary.
- Ability to operate in an environment characterized by high standards of customer satisfaction.
- Excellent communication skills in English ( French an asset).
- Ability to solve technical problems effectively, while being able to explain complex concepts in a clear and straightforward manner.
- Rigor, autonomy, versatility.
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeAt EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...
-
Customer Service Representative
5 days ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is opening its doors in Access Park and invites experienced candidates to apply for a Sales Associate position.The estimated salary for this role is between $40,000 and $60,000 per annum.About the Job:We are seeking a driven and customer-focused individual to join our team as a Sales Associate at our Access Park store.Your primary...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa Service Solutions Full timeAbout UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...
-
Customer Service Representative
1 week ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...
-
Dynamics Sales/customer Service CRM Technician
6 months ago
Cape Town, South Africa Recruitment Legends Full timeDynamics Sales/Customer Service CRM Technician Remote R25 000- 35000 PM 3-4 month contract Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician - Technical Proficiency: A solid understanding of Dynamics 365 is essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. - Sales and...
-
Customer Service Representative
5 days ago
Cape Town, Western Cape, South Africa Service Solutions Full timeService Solutions is expanding its presence in Sun Valley, a prime location for our new store. As a well-spoken retail sales associate, you will be the face of our brand, interacting with customers and providing exceptional service.The ideal candidate should possess excellent communication skills, Grade 12, and at least 4 years of retail experience....
-
Customer Service Adviser
1 month ago
Cape Town, South Africa Customer Experience People SA Ltd Full timeJob Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...
-
Customer Service Ambassador
2 weeks ago
Cape Town CBD, South Africa EXL Service Full timeAbout the RoleWe are seeking a highly skilled Customer Service Ambassador to join our EXL Service team in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while handling INBOUND insurance queries.Key Responsibilities:Ensure a positive customer experience through accurate and timely issue...
-
Customer Service Representative
2 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...
-
Customer Service Representative
2 weeks ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking an experienced Customer Service Representative to join our team at EXL Service. This role is a great opportunity for individuals who enjoy providing top-notch customer service and have a passion for problem-solving.About the RoleThe ideal candidate will be responsible for receiving and reviewing fax images, entering data into our system, and...
-
Customer Service Specialist
4 weeks ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking a highly skilled Customer Service Advisor to join our team at EXL Service. This is an exciting opportunity for individuals who have a passion for delivering exceptional customer service and possess excellent communication skills.About the RoleIn this role, you will be responsible for receiving and reviewing fax images, starting data entry in...
-
Customer Service Representative – Hermanus
2 months ago
Cape Town, Western Cape, South Africa Service Solutions Full timeWe are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...
-
Customer Service Operations Representative
2 weeks ago
Cape Town CBD, South Africa EXL Service Full timeAbout EXL ServiceWe are a leading business process management and technology services company, with expertise in transportation & logistics, finance, healthcare, and utilities.Job Overview:This role is responsible for providing customer support through various communication channels, ensuring timely resolution of customer queries and complaints. The...
-
Customer Service Representative
3 weeks ago
Cape Town, Western Cape, South Africa EXL Service Full timeJob Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:
-
Insurance Customer Service Representative
3 weeks ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking a skilled Insurance Customer Service Representative to join our team at EXL Service. As an essential member of our operations, you will be responsible for handling inbound insurance queries with professionalism and accuracy.The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to work...
-
Customer Service
1 month ago
Cape Town CBD, South Africa EXL Service Full timeThis role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...
-
Senior Customer Service Representative
4 weeks ago
Cape Town CBD, South Africa EXL Service Full timeWe are seeking a skilled and detail-oriented Senior Customer Service Representative to join our team at EXL Service. In this role, you will play a crucial part in ensuring seamless customer experiences by providing exceptional support through various communication channels.Key Responsibilities:You will be responsible for receiving and reviewing fax images,...
-
Senior Customer Service Representative
3 weeks ago
Cape Town CBD, South Africa EXL Service Full timeAt EXL Service, we're seeking a talented Senior Customer Service Representative to join our team. This role offers an exciting opportunity for individuals with excellent communication skills and experience in customer-facing roles.The estimated salary for this position is $50,000 - $70,000 per annum, based on industry standards and location. As a Senior...
-
Customer Support Technician
6 months ago
Cape Town, South Africa FROGG Recruitment Full time**Customer Support Technician Cape Town** Our IT Technology client is looking for an Onsite Customer Support Technician with 1-3 year technical IT support experience. You must have a CompTIA A+ and Network certification. *** **Salary Market related** **Requirements**: Technical Support - Providing on-site technical support to the designated customer,...