Application Support Consultant

2 weeks ago

Johannesburg, South Africa Abantu Staffing Solutions Full time

**Job Title **:Application Support Consultant - Johannesburg**Employment Type **:Full Time**Experience **:2 to 4 years**Salary **:Negotiable**Job Published **:26 March 2024**Job Reference No. **:2446918385The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge.

**Education and Experience**:

- B Com /Information System Hons
- Knowledge and /or exposure to IT/Accounting systems
- Experience of supporting of computer systems in a customer facing support environment
- Minimum of 2 years’ experience in similar position
- Analytical and problem-solving skills
- Strong coaching and mentoring skills including ability to provide effective training.
- Exceptional communication and people skills, including good written skills.
- A valid driver’s license will be advantageous.
- Willingness to travel nationally for projects when required.
- Ability to work in a team environment.
- An understanding of the software development environment will be an added advantage
- Experience of database systems, reporting and query tools & IT in general.

**Duties and Responsibilities**:

- Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out.
- Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets.
- Assist consultants with applicable calls escalated to yourself.
- Active involvement in managing two-way communication between ourselves and the relevant Account Managers
- Investigate and analyse system issues to determine cause of issues and appropriate corrective action
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality.
- Select and explain the best solution to solving the client’s query, whether it be general system
- usage, or higher-level queries
- Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
- Deconstruct client issues and analyze the various solutions via various communication channels.
- Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls

**Skills**:

- Accounting Information SystemsApplication SupportCustomer SupportInformation Technology (IT)**Industries**:

- AccountingFinancial Technology (Fintech)Information Technology (IT)

  • Application Support Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Application Support Consultant Requirements Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A background in software application support.An understanding of financial concepts or a background in working on or supporting business intelligence systems.Good interpersonal and communication skills.A logical thinker.The...

  • Application Support Consultant

    4 weeks ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    Looking for a Application Support Consultant!!! Requirements Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A background in software application support.An understanding of financial concepts or a background in working on or supporting business intelligence systems.Good interpersonal and communication skills.A logical...

  • Application Support Consultant

    2 weeks ago

    Johannesburg, South Africa RDG Associates Full time

    Application Support Consultant Johannesburg - Gauteng R40 000 - R55 000 per month (Work remotely) Our client has an opening for a permanent position in the Information Technology sector. They are based in Johannesburg, Gauteng. This role is remote. - **Advanced skills in MS Excel.** - **Experience with MS Excel Power Query (M Language).** - An...

  • Application Support Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Looking for a Application Support ConsultantRequirements:- Advanced skills in MS Excel:- Experience with MS Excel Power Query (M Language): An understanding of financial concepts or a background in working on or supporting business intelligence systems. Good interpersonal and communication skills. A logical thinker. The ability to talk about technology in...

  • Universe Application Support Consultant

    2 days ago

    City of Johannesburg, Gauteng, South Africa Zeal HR Full time

    Application Support Consultant This role is based in Woodmead and follows a hybrid model. **Introduction** Our client is a very well-established Fin Tech company based in Woodmead, looking for an Application Support Consultant with **Universe experience** The incumbent will be responsible for client queries and support, problem solving system analysis...

  • Senior SAP Hcm

    4 weeks ago

    Johannesburg, South Africa Mediro Application Consulting Full time

    International Company is recruiting a Senior SAP HCM/Payroll Consultant with 10 years min experience. - Main focus will be on United Kingdom, Mexico and Germany Payroll activities. - Contract start asap in 2023 until 31 December 2025. - Only South African citizens or Permanent Residents with SA ID number may apply. - Hybrid work between Midrand, Menlyn &...

  • Technical Application Support Consultant

    2 weeks ago

    Johannesburg, South Africa Level-Up Full time

    **Job Purpose** **_ Job Performance Criteria_** **Application Support** - Queries to be resolved within client SLA’s agreed. - Manage client expectations where relevant **SOP's** - Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines. - Assist with building out the knowledge base for self-help...

  • SAP SD Functional Consultant

    4 weeks ago

    Johannesburg, South Africa Mediro Application Consulting Full time

    International Company is recruiting an SAP SD Functional Consultant with 7 years of experience in a full cycle implementation as well as in support projects. - Contract start asap in 2023 until December 2025. - Only South African citizens or Permanent Residents with SA ID number may apply. - Hybrid work between Midrand, Menlyn, Rosslyn and remotely from...

  • Technical Application Support Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Purpose_ Job Performance Criteria_Application Support Queries to be resolved within client SLA's agreed. Manage client expectations where relevantSOP's Develop and maintain documentation related to Application Support procedures and troubleshooting guidelines. Assist with building out the knowledge base for selfhelp support resolution.Continuous...

  • Application Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Applications Support Specialist – Rneg (Remote) Only SA Candidates will be considered.We are looking for a candidate who is passionate about Application Support.Application software support for customers, related to the installation, operation, and maintenance of computer software application programs.Strong experience onMS SQL Server, MongoDB and database...

  • Business Applications Coordinator

    2 months ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: The Business Applications Coordinator is accountable for systems administration and related support and maintenance of the relevant Business Application Systems in all areas within the Capsicum Culinary Studio and IIE School of Hospitality and Service Management brands **Responsibilities**: - System administration and...

  • Application Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa ADvTECH Full time

    Application Support staff collect information from users and program prompts. They primarily collect data on program usage and common user concerns. This data will help Application Support Specialists identify trends in software usage and recommend solutions for software improvement. Responsible for providing reports and metrics to improve system...

  • Systems Administrator

    2 weeks ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    Responsible for adminsitartion, the co-ordination, configuration programming, installation, and management of ADvTECH IT architectures and related services with the enterprise. Responsible for adminsitartion, building, implementing and supporting system architectures, and for the identification and resolution of high-level hardware and software technical...

  • Application Support

    1 week ago

    Johannesburg, South Africa Sagen Advisory Full time

    **MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**: - Relevant Tertiary Information Technology or related qualification - B qualification in IT - **3-5 years experience in Application Support**: - Proven experience in Application Support, SQL, XML, Azure, IIS, SLAs - **Knowledge and working experience of Microsoft SQL Server **_(NON-NEGOTIABLE)_ -...

  • Application Support

    1 week ago

    Johannesburg, South Africa Metrofile Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: - B qualifification in Information Technology or related qualification - 5+ years experience in Application Support - Proven experience in Application Support, SQL, XML, Azure, IIS, SLA’s - Knowledge and experience of Microsoft SQL Server - Knowledge and experience of Crystal Reports - Knowledge of Sage...

  • Application Support Analyst

    4 weeks ago

    Johannesburg, South Africa Control Risks Full time

    Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. The individual's key responsibility is to support and...

  • Application Support Analyst

    4 weeks ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Hello future Application Support Analyst FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them...

  • Application Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sagen Advisory Full time

    MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: Relevant Tertiary Information Technology or related qualification B qualification in IT- 3-5 years experience in Application Support:Proven experience in Application Support, SQL, XML, Azure, IIS, SLAs- Knowledge and working experience of Microsoft SQL Server _(NON-NEGOTIABLE)_ Knowledge and working...

  • Application Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa Metrofile Recruitment Full time

    Job Advert Summary:Minimum Requirements: B qualifification in Information Technology or related qualification 5+ years experience in Application Support Proven experience in Application Support, SQL, XML, Azure, IIS, SLA's Knowledge and experience of Microsoft SQL Server Knowledge and experience of Crystal Reports Knowledge of Sage X3, Sage 300 People...

  • Applications Support

    4 weeks ago

    Johannesburg, South Africa Sanlam Full time

    Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...