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Application Support
3 months ago
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
- Relevant Tertiary Information Technology or related qualification
- B qualification in IT
3-5 years experience in Application Support:
- Proven experience in Application Support, SQL, XML, Azure, IIS, SLAs
Knowledge and working experience of Microsoft SQL Server _(NON-NEGOTIABLE)_
- Knowledge and working experience of Crystal Reports
- Knowledge of Sage X3, Sage 300 People _(advantage)_
- Experience in software testing
- Working knowledge of different operating systems and Internet technologies
- Experience working on projects within the Software Development Life Cycle
- Incident management system knowledge
- Change management experience
- Exposure to vendor engagement
- Excellent communication skills
- Experience in cloud solutions
- Absolute commitment to ensuring an exceptional level of customer experience.
- Positive, collegiate approach with a 'can dowill do' attitude and a desire to take responsibility for delivery.
- Strong analytical, problemsolving, and decisionmaking skills
Valid driver's license and own reliable vehicle.
KEY RESPONSIBILITIES:
***- Keep all call tickets updated as work progresses each day.
- Resolve calls logged by users for queries, errors and other problems experienced on the system.
- Report trending issues to Application lead.