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Application Support
2 weeks ago
Job Advert Summary:
Minimum Requirements:
- B qualifification in Information Technology or related qualification
- 5+ years experience in Application Support
- Proven experience in Application Support, SQL, XML, Azure, IIS, SLA's
- Knowledge and experience of Microsoft SQL Server
- Knowledge and experience of Crystal Reports
- Knowledge of Sage X3, Sage 300 People
- Experience in software testing
- Must have clear criminal record
- Valid Drivers License
- Must have own vehicle
Attributes:
- Excellent verbal and written communication skills
- Strong knowledge of Excel
- Working knowledge of different operating systems and Internet technologies
- Experience of working on projects within the Software Development Life Cycle
- Incident management system knowledge
- Change management experience
- Exposure to vendor engagement
- Excellent communication skills
- Experience in cloud solutions
Duties and Responsibilities:
- Keep all call tickets updated as work progresses each day
- Resolve calls logged by users for queries, errors and other problems experienced on the system.
- Report trending issues to Application lead.
What we offer:
- Market related salary and performance incentives
- All permanent team members required to join the company's provident fund and risk benefit
- Monthly health screening and access to counselling support services
- Attractive leave benefits
- Recognition of long service
- Internal promotions encouraged
- Leadership and employee development training programmes managed by our Training Department
- Continuous self development encouraged
- Clear mission and strategic direction
- Our values are ingrained in our business
- Collaboration and agility
- Customer centricity
- High performance culture
- Recognition and rewarding of high performers
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