Applications Support

4 weeks ago

Johannesburg, South Africa Sanlam Full time

Who are we?
Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes. What will you do?

An Application Support Team Member is a person whose role includes:
Ensuring the adherence of professionalism and expansion of all activities done within the Application Support Team.
Their job description entails making sure that our Core Systems is maintained optimally, for Business to deliver flawless customer service.
They also need to ensure that access to the various systems is correct within Audit Requirements.

**Output/Core Tasks**:
Deploy code to TEST and LIVE Environments
Monitor ork progress against established scheduled tasks and take appropriate corrective action
Monthly Commission Runs
Weekly Commission Runs
Month End Runs on various environments
After hours standby procedures as per roster
Maintaining Process Documentation
Monthly reporting allocated platform area
Incident management - co-ordination of resolution process and management of RCA’s
Daily system checks
Daily backups of all LIVE environments
System Application restores of LIVE environments to TEST
Assisting on JIRA (ticketing system) - Confluence, Service Desks etc
Participate in Disaster Recovery Exercise bi-annually
Managing and testing of patches being done in our environment What will make you successful in this role?

**Qualifications**:
Matric
A+ Certification (General Computer Skills)
ITIL Foundation (advantageous)
Knowledge of XML technology (advantageous)
Batch processing experience
Application Access control experience
General IT Support experience

**Competencies and Skills**:
Showcase good interpersonal skills for customer relations
Ability to work under pressure, with confidence and decisiveness
Must be knowledgeable about business systems
Able to work flexible hours as part of a shift system
Must be detail orientated and follow procedure
Good communication skills Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independently Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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