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Specialist: Service Delivery

3 months ago

Century City, South Africa Vodafone Full time

**.**:
**When it comes to creating a place where everyone is welcome, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:
Are you ready to join Vodacom’s exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available.The role purpose of a Service deliver Specialist is to actively facilitate the delivery of business services by adhering to ISO processes that meets or exceeds service levels of the technologies that support Vodacom’s business

**Your responsibilities will include**:

- Service Management: General (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes. This will include the creation of reports and feedback to executive & line management stakeholders.)
- Service Management: Customer Experience, Service Quality and Performance (Deliver a high-quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.
- Systems Management - Service Transition (Deliver a high-quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively).
- Service Management: Risk and Control (Deliver a high-quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.)
- Service Operations (Operating and maintaining business services in line with SLA’s using event-, incident-, problem-, request fulfilment and access management processes.)

**The Ideal candiddate for this role will have**:
**Must have technical / professional qualifications**:

- Matric / Grade 12 essential.
- 3 year degree or diploma in IT, Engineering, Computer Science or relevant field
- 3-5 years’ experience in an IT Operations environment is essential.
- GSM related experience is highly desirable
- ITIL Service Management Foundation is essential
- Core competencies, knowledge, and experience:

- Job knowledge:

- Group facilitation sessions
- CRM & Provisioning
- ITIL Service Management Framework
- Service Operations
- Service Transition

**Skills**:

- Problem solving skills are essential
- Decision making skills are essential
- Analytical skills are essential
- Computer Applications (MS Office, Excel) is essential
- Interpersonal skills are essential
- Presentation skills are essential
- Facilitation skills are essential
- Understanding of ITIL

**We make an impact by offering**:

- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits.
- Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.

The base location for this role is **Vodacom, Cape Town**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.