Responsible Gambling Specialist

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

**Purpose of the Role**: **Responsibilities**: - Monitor and review follow-up cases on a daily, weekly and monthly basis. - Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded. - Adopt a solution-focused approach to assist vulnerable players. - Recommend changes and/or amendments to Safer gambling...

**Purpose of Role**: We are looking for someone enthusiastic with great customer service skills to join our Customer Intelligence and Responsible Gaming team in Cape Town. **Duties and Responsibilities**: - Manage workflow, resources and ensure that queries are dealt with within the guidelines of state specific regulations and our Social Responsibility...

**Purpose of Role**: We are looking for someone enthusiastic with great customer service skills to join our Customer Intelligence and Responsible Gaming team in Cape Town. **Duties and Responsibilities** - Manage workflow, resources and ensure that queries are dealt with within the guidelines of state specific regulations and our Social Responsibility...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented...

**Purpose of Role**: Join our team as a Sportsbook Quality Assurance/Coach and play a pivotal role in ensuring the delivery of exceptional customer experiences and maintaining high operational standards within our sportsbook. As a dedicated QA specialist and coach, you will monitor, evaluate, and provide constructive feedback to Sportsbook Hosts, empowering...

**Job Title: Technical Audit Specialist** **Introduction**: A client of ours is looking to onboard a Technical Audit Specialist in a hybrid Role based in Johannesburg. **Job Specification** Qualification - Relevant Degree - BCom/BSc or equivalent Experience and Skills - 2 years' IT/internal audit experience gained at an auditing firm - Sound...

**Purpose of the Role** As a Sportsbook Fraud Team Leader, you will be responsible for leading a team of Sportsbook Fraud Analysts, ensuring that all compliance related checks and internal checks are carried out to prevent financial fraud, money laundering and Betting Fraud. With your strong leadership skills and deep understanding of iGaming or Sports...

**Purpose of Role**: Join our team as a Sportsbook Floor Manager and take charge of the overall operational efficiency, performance, and success of our sportsbook. With your strong leadership skills and in-depth knowledge of sports betting operations, you will oversee key operational functions, drive process improvements, and ensure seamless customer...

The Junior Support Specialist is responsible for assisting clients where needed and enhancing the client experience. The role involves processing complaints and issues related to products or services. Additionally, the Junior Support Specialist assists clients with completing purchase requests, upgrade requests and returns, and frequently provides technical...

**Purpose of Role**: Join our dynamic team as a Risk & Payment Analyst for our Casino, where you will play a pivotal role to ensure continuous risk and payment management. You will be also involved in analyzing customer behaviour and carrying out bonus related checks. **Duties and Responsibilities**: - Verify all the required funded accounts which are...

**Purpose of the Role** Join our dynamic team as a Fraud Analyst for our Sportsbook, where you will play a pivotal role to ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our Sportsbook activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You...

**Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

**Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

**Purpose of Role**: Join our dynamic team as a Customer Service Host for our Sportsbook, where you will play a pivotal role in delivering exceptional customer service to sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and ensuring an outstanding...

**Purpose of the Role** Join our dynamic team as a Customer Service Host for Casino and Sportsbook, where you will play a pivotal role in delivering exceptional customer service to casino and sports betting enthusiasts. As a passionate and knowledgeable advocate for our brand, you will interact with customers, providing assistance, resolving queries, and...

The Programme Specialist will lead activity efforts to network with and build strategic alliances and relationships with key provincial and district stakeholders in the Adolescents Girls and Young Women, gender and sexual violence field and act as a thought leader at high level engagements representing NACOSA. **The duties and responsibilities of the...

**Introduction** **Purpose of the role**: **Duties & Responsibilities** - Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. - Provide technical resolution to the client issues raised in tickets. - Leading on specialist fourth line support, and the design, implementation and documentation of...

A leading micro-payment processing service aggregator is looking for a Payment Specialist to assist in processing payments, onboarding and vetting new suppliers and daily reconciliations of supplier accounts. **DUTIES AND RESPONSIBILITIES**: - Processing payments to supplier’s accounts (EFTs from all 4 major banks). - Processing interbank transfers. -...

A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for an End User Workspace Specialist in Cape Town. Location: Cape Town, South Africa Hours: Core UK Operational Hours **DUTIES & RESPONSIBILITIES, NOT LIMITED TO**: - Complex escalations whilst offering mentoring...