Student Journey Officer/customer Service Consultant
7 months ago
**Student Journey Officer/Customer Service Consultant (JB3747)**: Century City, Cape Town, Western Cape - Customer Service
**Student Journey Officer/Customer Service Consultant (JB3747)**
**Century City, Cape Town, Western Cape**
**Market Related**
**Fixed term contract**
The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.
**Educational requirements**:
Minimum requirement of Grade 12 however a post school qualification more advantageous
Minimum 3 years proven experience in academic and programme administration
Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
Knowledge of which programmes are regulated by which regulatory body - DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
Technical skills in the use of the ICAS student information system
Organized administration systems and practices that adhere to policies and procedures
MS office proficient
**Duties and Responsibilities**:
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks
-
Student Journey Officer/customer Service Consultant
6 months ago
Century City, South Africa Educor Full time**Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...
-
Student Journey Officer/customer Service Consultant
6 months ago
Century City, South Africa Educor Full time**Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...
-
Student Journey Officer/ Call Centre
7 months ago
Century City, South Africa Educor Full time**Student Journey Officer/ Call Centre (Academics) (JB4368)** **Cape Town, Century City** **Market Related** As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey. **Skills and...
-
Student Support Team Leader
7 months ago
Century City, South Africa Kontak Recruitment SA Full timeCentury City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...
-
Customer Care Officer
6 months ago
Century City, South Africa Educor Full time**Customer Care Officer (Academics) JB3501**: Century City, Cape Town, Western Cape - Customer Service Customer Care Officer (Academics) JB3501 Century City, Cape Town Compensation: Competitive salary aligned with the market standards We are seeking a dedicated Academic Customer Care Officer to join our team in Century City, Cape Town. Your primary...
-
Customer Service Consultant
6 months ago
Century City, South Africa Smollan Full timeWe're on the lookout for a **Customer Service Consultant** to be based in **WC-Milnerton** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12 - Customer service skills -...
-
Customer Experience Consultant
6 months ago
Century City, South Africa BYTE ORBIT Full timeThe Customer Experience Consultant is responsible for interactions between the Fin Tech Application Byte Orbit supports and the related users. This does not only include first level support, but also technical support relating to any queries. **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: - 3 - 4 years experience as a customer experience...
-
Product Consultant
2 months ago
Century City, South Africa Smollan Full timeWe're on the lookout for a **Product Consultant** in Milnerton/Century City** **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for** - Administration - Shelf Health -...
-
Sales Consultant
6 months ago
Century City, South Africa Smollan Full timeWe're on the lookout for a Sales Consultant in Milnerton As a Sales Consultant, you will be responsible for: - Customer Satisfaction and Service - Telesales and Marketing - Administration - 2-3 years’ experience in Sales - Sales Experience In Solar/Finance Industry Advantageous - Sales acumen - Marketing principle knowledge - Customer service skills -...
-
Sales Consultant Canal Walk
4 months ago
Century City, South Africa Smollan Full timeWe're on the lookout for a Sales Consultant at **Canal Walk** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...
-
Customer Service Representative
6 months ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support - that includes information sharing and resolving technical and billing related queries. **Job Output**: - Responsible for customer interactions that result in resolved...
-
Senior Consultant
3 months ago
Century City, South Africa Forvis Mazars Full timeAn opportunity exists in the Business Sustainability Division of Forvis Mazars; an international professional services firm, based at Forvis Mazars House in beautiful Century City, Cape Town. Purpose: You will be a part of a dynamic team who provides comprehensive sustainability solutions and services which inspire and enable our customers to create value...
-
Customer Liaison Officer
6 months ago
Century City, South Africa Ecowize Full timeEcowize is looking for a highly motivated and skilled Customer Liaison Officer to be based in Spartan, Kempton Park. The purpose of the role is to focus on the overall customer experience, ultimately managing the relationships between Ecowize and the customer. **Responsibilities** - Customer experience and satisfaction by driving key OTIF (on-time-in-full)...
-
Product Consultant
7 months ago
Century City, South Africa Smollan Full timeWe’re on the lookout for an experienced a Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships in **Milnerton/Century City**. **As a Product Consultant you will be responsbile for**: - Ensure product...
-
Service Providers Practice Consultant
6 months ago
Century City, South Africa Dymaxa Recruitment Full timeOur client, a non-profit, medical scheme is seeking **a Service Providers Practice Consultant, Century City, Cape Town.** **To provide optimal, support to the healthcare providers on the network, expand the network and promote the Scheme.** **Requirements**: - Grade 12 - Degree in medical or business related. - Minimum of 3 years in health related/medical...
-
Customer Service Representative
6 months ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The Customer Support Team, located in Cape Town, currently has a vacancy for a Customer Services Representative, who, reporting to the Team Manager, will be responsible for telephonic and written customer support. To understand the requirements of the customer and to deliver fast, friendly, professional support, accurate,...
-
Insurance Customer Service Agent
6 months ago
Century City, South Africa WNS Global Services Full timeCompany Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Customer Service Representative
6 months ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support - that includes information sharing and resolving billing and collection-related queries. it's a 12 Month Contract. **Job Output**: - Responsible for customer interactions that...
-
Retention Customer Service Representative
6 months ago
Century City, South Africa MWeb Full time**Main Purpose of the Job**: The Customer Retentions Department currently has a vacancy for a Retention Customer Service Representative who will be responsible for providing accurate friendly and professional inbound and outbound support and guidance to all Mweb customers with a key focus on business retentions at the highest level across various channels...
-
National Network Consultant
6 months ago
Century City, South Africa Travellab Full timeWe are looking for an experienced **National Network Consultant**!** The purpose of this role is to create travel entrepreneurs, by supporting signed-up agents, to become transactional. The role includes contacting agents regularly to obtain feedback from them, as well as assisting agents with any challenges or queries they may have regarding the system or...