Student Journey Officer/customer Service Consultant

4 months ago


Century City, South Africa Educor Full time

**Student Journey Officer/Customer Service Consultant (JB3747)**: Century City, Cape Town, Western Cape - Customer Service

**Student Journey Officer/Customer Service Consultant (JB3747)**

**Century City, Cape Town, Western Cape**

**Market Related**

**Fixed term contract**

The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

**Educational requirements**:
Minimum requirement of Grade 12 however a post school qualification more advantageous
Minimum 3 years proven experience in academic and programme administration
Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
Knowledge of which programmes are regulated by which regulatory body - DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
Technical skills in the use of the ICAS student information system
Organized administration systems and practices that adhere to policies and procedures
MS office proficient

**Duties and Responsibilities**:
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks



  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/Customer Service Consultant (JB4148)** **Century City Town, Western Cape** **Market Related** The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both...


  • Century City, South Africa Educor Full time

    **Customer Care/Student Journey Officers (JB3148)**: Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3148)** **Century City** **Market related** Effective response to student queries within 24hours of receipt Communicate the information and/or solution to the student for each concern/query raised in...


  • Century City, South Africa Educor Full time

    **Customer Care/Student Journey Officers (JB3299)**: Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3299)** **Century City** **Market related** *** **Requirements: Diploma or Degree** Minimum of 1-year working experience in a similar field. Background in administrative and functional support, as it...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3148)** **Century City** **Market related** Effective response to student queries within 24hours of receipt Communicate the information and/or solution to the student for each concern/query raised in an accurate and relevant manner. Sources the required...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Customer Care/Student Journey Officers (JB3299)** **Century City** **Market related** *** **Requirements: Diploma or Degree** Minimum of 1-year working experience in a similar field. Background in administrative and functional support, as it relates to an academic environment or similar...


  • Century City, South Africa Educor Full time

    **Student Journey Officer/ Call Centre (Academics) (JB4368)** **Cape Town, Century City** **Market Related** As a Student Journey Officer, you'll be the go-to person for students from the moment they register until they graduate. Think of yourself as a student's personal guide and helper during their academic journey. **Skills and...


  • Century City, South Africa Educor Full time

    **Student Success Coordinator (JB3421)**: Century City, Cape Town, Western Cape - Education **Student Success Coordinator (JB3421)** **Century City, Cape Town** **Market Related** The Student Success Coordinator is a customer service function relating to customer care. **Educational requirements**: Grade 12 1-2 years of customer service/contact center...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Education **Student Success Coordinator (JB3421)** **Century City, Cape Town** **Market Related** The Student Success Coordinator is a customer service function relating to customer care. **Educational requirements**: Grade 12 1-2 years of customer service/contact center or education-related positions MS Office...


  • Century City, South Africa Educor Full time

    **Student Support Team Leader (JB3385)**: Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...

  • Customer Care Officer

    3 months ago


    Century City, South Africa Educor Full time

    Customer Care Officer (JB4357) Century City Market Related To ensure customer retention by assisting on social media, cancellations and transfers. Primary function is to ensure customer retention by assisting with Social Media queries and complaints, cancellation requests and the salvaging thereof, and transferring student’s courses to another course of...


  • Century City, South Africa Educor Full time

    **Student Support Manager/Team Leader (JB3186)**: Century City, Cape Town, Western Cape - Customer Service **Student Support Manager/Team Leader (JB3186)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services...

  • Customer Care Officer

    3 months ago


    Century City, South Africa Educor Full time

    **Customer Care Officer (Academics) JB3501**: Century City, Cape Town, Western Cape - Customer Service Customer Care Officer (Academics) JB3501 Century City, Cape Town Compensation: Competitive salary aligned with the market standards We are seeking a dedicated Academic Customer Care Officer to join our team in Century City, Cape Town. Your primary...


  • Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service **Student Support Manager/Team Leader (JB3186)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...


  • Century City, South Africa Smollan Full time

    We're on the lookout for a **Customer Service Consultant** to be based in **WC-Milnerton** **As a Customer Service Consultant, you will be responsible for**: - Customer Handling - Administration - Client Service - 1-2 years call centre experience preferable/ Customer service experience/Administrative experience - Grade 12 - Customer service skills -...

  • Customer Care Officer

    3 months ago


    Century City, South Africa Educor Full time

    **Customer Care Officer (Academics) JB3213**: Century City, Cape Town, Western Cape - Customer Service - Customer Care Officer (Academics) JB3213 Century City, Cape Town Market Related To ensure customer retention by assisting with social media queries, cancellation requests and salvaging, transferring courses. Assisting with projects relating to complaints,...


  • Century City, South Africa BYTE ORBIT Full time

    The Customer Experience Consultant is responsible for interactions between the Fin Tech Application Byte Orbit supports and the related users. This does not only include first level support, but also technical support relating to any queries. **Skills **& requirements****: 01. WHO WE ARE LOOKING FOR: - 3 - 4 years experience as a customer experience...

  • Customer Care Officer

    3 months ago


    Century City, South Africa Kontak Recruitment SA Full time

    Century City, Cape Town, Western Cape - Customer Service - Customer Care Officer (Academics) JB3213 Century City, Cape Town Market Related To ensure customer retention by assisting with social media queries, cancellation requests and salvaging, transferring courses. Assisting with projects relating to complaints, cancellations and transfers which include...

  • Sales Consultant

    4 months ago


    Century City, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in Milnerton As a Sales Consultant, you will be responsible for: - Customer Satisfaction and Service - Telesales and Marketing - Administration - 2-3 years’ experience in Sales - Sales Experience In Solar/Finance Industry Advantageous - Sales acumen - Marketing principle knowledge - Customer service skills -...