Application Support Specialist
4 months ago
Byte Orbit is an innovative product development company and execution partner. We build and launch awesome products for a variety of clients in the retail and fintech space. If you're looking for a company that treats you like a human, values your expertise and encourages growth - you've come to the right place We're committed to providing a fun environment where you will have purpose and look forward to days of innovation and the opportunity to develop and expand your skills.
**Skills **& requirements****:
01.
WHO WE'RE LOOKING FOR:
An Application Support Specialist who will report into the COO.
While the CX Agents assist end users with first level product support, the Application Support Specialist will provide operational support to Byte Orbit system operators as well as our client’s business users across our portfolio of financial services platforms.
02.
WHAT YOU WILL DO:
- Monitor Systems
Define transactional metrics to be monitored
Create and manage dashboards
Monitor transactional metrics
Report on transactional anomalies
Monitor system performance and respond to alerts regarding performance
Monitor system issues and incidents, triage and escalate as required
- Transactional and System Reporting
Generate adhoc reports based on client requests or audit and other control requirements
Gather requirements for distribution of new reports and work with Product Managers to get these into development
Generate system extracts to facilitate other reporting needs. For example, marketing and customer support reporting
Collaborate with data teams to inform go-to-market and growth strategies
- Support System Users
Manage privileged accounts and permissions
Report on privileged accounts and permissions
Triage escalations from first level customer support (if applicable)
Troubleshoot identified issues and problems raised by system users
03.
EXPERIENCE & SKILLSET
At least 2 years experiences in a similar role
Ability to write complex SQL queries
A qualification in information systems, business administration, computer studies or similar is an advantage
Fluent in use of Jira, OpsGenie and Service Desk is preferred
Ability to design and implement dashboards using tools such as PowerBI, Google DataStudio etc. is preferred
Strong experience in operational support, data administration and analysis, and experience in SQL is a must.
- 04.
- COMPETENCIES:
- Analytical and diagnostic skills
- Critical thinker and natural problem solver
- Insatiable curiosity and willingness to learn
- Interpersonal skills and able to communicate at all levels of the business
- Organised and able to work under pressure
- Solid understanding of data structures
- Professional with the ability to communicate at all levels of the organisation
- Proven ability to learn quickly and understand complex business systems
- Technical acumen
- 05.
- WHY WORK FOR US:
- We are passionate about the personal development of our team members
- We offer the opportunity to have purpose in your role
- Positive and Productive team culture
- Trust & Accountability are important factors in how we work
- We manage our teams based on outcomes, not attendance and understand the value of flexibility and work life balance
**View **More** **Less**
**Benefits**:
- Flexible Working Opportunities- Unlimited Growth Opportunities- Access To Online Learning- Employee Assistance Programme- View more benefitsPrint**Share
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