Technical Support Specialist

1 day ago


Durban, KwaZulu-Natal, South Africa Thasa Technologies Full time

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LIMS Technical Support Specialist (Mid-Level)

Location: Preferably Durban-based candidates for ease of attendance for in-office days.

We are looking for a skilled and experienced LIMS Technical Support Specialist to join our support team. This mid-level role is ideal for a candidate with prior technical support experience, particularly in IT systems, software applications, or LIMS platforms. The successful candidate will play a key role in troubleshooting technical issues, supporting users, and ensuring smooth system operations.

Key Responsibilities:Technical Support & Troubleshooting:
  • Manage and respond to technical support tickets, troubleshooting and resolving issues efficiently.
  • Diagnose and resolve hardware, software, and network-related problems.
  • Provide remote and occasional on-site support to users as required.
  • Assist with the installation, configuration, and optimisation of the LIMS (Laboratory Information Management System).
  • Escalate complex technical issues to senior team members or developers when necessary.
System Maintenance & Administration:
  • Assist senior team members with routine system checks and maintenance to ensure system stability.
  • Manage user accounts, permissions, and access controls in line with security policies.
  • Assist with software updates.
Documentation & Reporting:
  • Document support interactions, troubleshooting steps, and resolutions in the ticketing system.
  • Identify recurring system issues and contribute to process improvement strategies.
  • Provide technical documentation and user guides where necessary.
  • Work closely with senior support staff and developers to refine troubleshooting processes.
  • Assist in training end-users on Chiron LIMS functionalities.
Qualifications & RequirementsEducation:
  • A degree in Information Technology, Computer Science, or a related field.
Certifications:
  • IT certifications such as CompTIA A+, Network+, are beneficial.
Experience & Skills:
  • 2+ years of experience in technical support, IT helpdesk, or software support.
  • Strong knowledge of Windows and macOS operating systems.
  • Experience working with LIMS, ERP, CRM, or similar business systems is an advantage.
  • Familiarity with databases, SQL queries, and system integrations is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to assist both technical and non-technical users.
  • Technical Expertise: Ability to troubleshoot IT systems, software applications, and LIMS platforms.
  • Customer Support: Professional and patient approach to assisting end-users.
  • Teamwork: Ability to work with your team at the office and whilst working remotely.
  • Adaptability: Willingness to learn new technologies and contribute to process improvements.
Working Conditions & Benefits:
  • Work Environment: Hybrid remote, with at least 3 office days.
  • Fixed Term Contract
  • Salary & Benefits:
  • Competitive salary based on experience and skill level.
  • Opportunity to gain hands-on experience and career growth within the company.
  • Mentorship from senior IT professionals and exposure to cutting-edge LIMS technologies.
Additional Requirements:

Candidates must have:

  • A working cell phone and reliable internet connection.
  • A dedicated home workspace with appropriate furniture.
  • A personal laptop for remote work.
  • Only candidates who meet the requirements will be contacted.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

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