Call Center Consultant

6 days ago


Cape Town, Western Cape, South Africa ACCS - ARES Customer Care Solutions GmbH Full time

About Us at ACCS - ARES Customer Care Solutions GmbH:

  • We specialize in digital solutions for various industries.
  • We aim to drive innovation and excellence in our services, prioritizing client satisfaction.

Job Overview:

Main Tasks
  • Provide efficient support to customers through phone, email, chat, and social media platforms.
  • Effectively handle customer queries, complaints, and compliments.
  • Develop in-depth knowledge of company products, services, and policies to deliver accurate assistance.
  • Balance multiple customer interactions while maintaining high service standards.
  • Comply with company policies, procedures, and regulatory requirements during all customer interactions.
Desirable Qualifications
  • Minimum 2 years' experience in customer-facing roles
  • Matric certification
  • Able to adapt to dynamic environments and prioritize tasks effectively
  • Sales experience can be beneficial
  • Excellent communication and problem-solving skills

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