Call Center Consultant
6 days ago
About Us at ACCS - ARES Customer Care Solutions GmbH:
- We specialize in digital solutions for various industries.
- We aim to drive innovation and excellence in our services, prioritizing client satisfaction.
Job Overview:
Main Tasks- Provide efficient support to customers through phone, email, chat, and social media platforms.
- Effectively handle customer queries, complaints, and compliments.
- Develop in-depth knowledge of company products, services, and policies to deliver accurate assistance.
- Balance multiple customer interactions while maintaining high service standards.
- Comply with company policies, procedures, and regulatory requirements during all customer interactions.
- Minimum 2 years' experience in customer-facing roles
- Matric certification
- Able to adapt to dynamic environments and prioritize tasks effectively
- Sales experience can be beneficial
- Excellent communication and problem-solving skills
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