Partnerships Consultant

6 days ago


Randburg, Gauteng, South Africa Insidentity Full time
  • Apply all international & local Retail guidelines
  • Support Boutique Manager in the management of the boutique team

The Assistant Boutique Manager is responsible for:

  • Maximising turnover of the boutique sales generated inside the boutique and outside (presentations made in palaces and to VIP clients).
  • Discount management: Control of discount in the boutique.
  • Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique.
  • Assisting other Sales Associates during sales (service, gift wrapping, etc.).
  • Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock).
  • Observation and coaching of the team in the sales process.
  • Monitor KPI development and propose action plan to the Boutique Manager.

Customer Focus & Service

  • Direct contact with Royals and Collectors.
  • Contributes to the implementation of customer relationship programs.
  • Contributes to the improvement of database registration (quantity and quality).
  • Contributes to professional Customer Service / After Sales Service execution in Boutique.

Operations and Admin

  • Main contact for all requests related to the boutique in absence of the Boutique Manager.
  • Ensure strict adherence to the Richemont & Montblanc specific Retail procedures.
  • Proper maintenance of the Boutique.
  • Implementation of security concept.
  • Assisting with Boutique Reports (Daily, After Sales, Analysis).

Support in Team Management & Leadership

  • Definition and follow up on KPI's & targets for the team.
  • Motivation of the team.
  • Integration and training of new Sales Associates in the field.
  • Monitor self-learning progress of team.
  • Training & coaching of the Boutique team on the job.

Support in Operations, Admin & Marketing

  • Proper execution and timely delivery of boutique reports.
  • Execution of promotion and incentives on boutique level.
  • Propose and support in the realisation of Marketing activities (commercial).

With Stock Controller

With Visual Merchandiser & Retail Operations Manager

  • Excellence at POS at any time & control of quality of displays.
  • Adhesion to appropriate display and product guidelines at all times.
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