Partnerships Consultant
6 days ago
- Apply all international & local Retail guidelines
- Support Boutique Manager in the management of the boutique team
The Assistant Boutique Manager is responsible for:
- Maximising turnover of the boutique sales generated inside the boutique and outside (presentations made in palaces and to VIP clients).
- Discount management: Control of discount in the boutique.
- Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique.
- Assisting other Sales Associates during sales (service, gift wrapping, etc.).
- Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock).
- Observation and coaching of the team in the sales process.
- Monitor KPI development and propose action plan to the Boutique Manager.
Customer Focus & Service
- Direct contact with Royals and Collectors.
- Contributes to the implementation of customer relationship programs.
- Contributes to the improvement of database registration (quantity and quality).
- Contributes to professional Customer Service / After Sales Service execution in Boutique.
Operations and Admin
- Main contact for all requests related to the boutique in absence of the Boutique Manager.
- Ensure strict adherence to the Richemont & Montblanc specific Retail procedures.
- Proper maintenance of the Boutique.
- Implementation of security concept.
- Assisting with Boutique Reports (Daily, After Sales, Analysis).
Support in Team Management & Leadership
- Definition and follow up on KPI's & targets for the team.
- Motivation of the team.
- Integration and training of new Sales Associates in the field.
- Monitor self-learning progress of team.
- Training & coaching of the Boutique team on the job.
Support in Operations, Admin & Marketing
- Proper execution and timely delivery of boutique reports.
- Execution of promotion and incentives on boutique level.
- Propose and support in the realisation of Marketing activities (commercial).
With Stock Controller
With Visual Merchandiser & Retail Operations Manager
- Excellence at POS at any time & control of quality of displays.
- Adhesion to appropriate display and product guidelines at all times.
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