Customer Experience Specialist

4 days ago


Randburg, Gauteng, South Africa Emirates Full time
Role Overview

As an Airport Services Supervisor, you will be responsible for overseeing airport services and ensuring seamless tour operations. Your primary goal will be to provide exceptional customer experiences while maximizing client satisfaction and supplier partnerships.

Key Areas of Responsibility:

  • Manage tour reservations and transfers, ensuring accurate bookings and prompt responses to clients.
  • Collaborate with suppliers to deliver high-quality tour experiences.
  • Implement effective tour operations for seat-in-coach tours, prioritizing guest comfort and safety.
  • Cater to diverse client divisions, including international agents, local tour operators, and online direct consumers.

Requirements:

  • High school diploma or equivalent.
  • Travel & Tourism qualification or extensive experience in group series tour consulting.
  • Proficiency in online systems and Microsoft Office applications.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to negotiate, make decisions, and work effectively in a team.


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