Senior Inbound Consultant

5 days ago


Cape Town, Western Cape, South Africa Telebest Full time

We are looking for a friendly, energetic and driven individual to complement our vibrant office environment and to handle international inbound tour operator enquiries. The candidate should be confident, self-motivated and goal-driven. If you are detail-orientated and accurate this might be the role for you. The position is either within our USA & Australasia Division or our UK & Europe Division.

Key Performance area:

  • Having a passion for the travel industry
  • A Minimum of 5 years inbound tour consulting experience required
  • Experience with working with overseas tour operators
  • In depth product and destination knowledge of Southern Africa
  • All-rounder, with experience in FIT and ad hoc group quoting and processing
  • Experience with designing itineraries for ADHOC tailormade enquiries
  • Experience with creating & quoting packages for agent websites
  • Attention to detail
  • Specialist advice on destination to agents
  • Apply strong sales techniques to convert potential business
  • Processing of converted quotes to bookings from cradle to grave
  • Handling of an after-hours phone on a rotational basis
  • Ability to work on Microsoft Word
  • Ability to professionally, communicate via e-mail as well as telephonically
  • Figures orientated
  • A creative edge
  • A good comprehension of protocol involved with senior management of corporate customers
  • A team player – thus someone who can receive directive from colleagues when need to achieve a mutual goal
  • Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
  • Strong negotiating skills with both suppliers and clients
  • Take ownership ensuring all elements are taken care of in a professional and organised manner
  • Must be able to multitask between current & new quotes
  • Extend excellent customer service
  • Be honest, creative, positive, and fair – living by the company core values
  • Fit in with our company culture
  • Conduct themselves professionally and graciously over the phone and email
  • A can-do attitude with the ability to be proactive and enthused about their work


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