SASSA - Customer Service Agents (DL)

3 months ago


Randburg, South Africa iSON Xperiences Full time

Customer Service Fixed Term Contract Position

Contract based in Randburg

To Start ASAP

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.
  • Perform any adhoc tasks as and when required
  • Grade 12
  • Computer Literate
  • Excellent Communication written skills 
  • Serious and passionate about customer service and working in a customer service industry
  • Previous call centre experience
  • Fluent in English and another South African language

COMPETENCIES:

  • Customer focus
  • Ability to build customer loyalty
  • Conflict management
  • Excellent communication skills
  • High level of professionalism and an understanding ethical conduct.
  • Quality orientation


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Agent - SASSAWe are seeking a highly skilled and motivated Customer Service Agent to join our team at iSON Xperiences. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Main Responsibilities:Respond to customer...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **3 month Contracts based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved...


  • Randburg, South Africa iSON Xperiences Full time

    **Customer Service Fixed Term Contract Position** **2-month** Contract based in Randburg** **To Start ASAP** **Main Purpose of Position**: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be...


  • Randburg, South Africa iSON Xperiences Full time

    Customer Service Fixed Term Contract PositionContract based in RandburgTo Start ASAPMain Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct...

  • Sassa - Team Coach

    4 months ago


    Randburg, South Africa iSON Xperiences Full time

    **Contact Centre Team Coach** **Based in Randburg** **Â Fixed term contract** The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the...


  • Randburg, South Africa Afrizan People Intelligence (PTY) LTD Full time

    **Exciting Opportunity as a Customer Service Agent** Are you ready to join a dynamic team and provide exceptional customer service to our valued customers? We are seeking passionate individuals to become Customer Service Agents and be part of our vision. As a Customer Service Agent, you will play a crucial role in delivering outstanding service to both...

  • SASSA - Team coach

    3 months ago


    Randburg, South Africa iSON Xperiences Full time

    Contact Centre Team CoachBased in Randburg Fixed term contractThe position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact Centre to...

  • SASSA - Team coach

    3 months ago


    Randburg, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg  Fixed term contract The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team leader is also expected to work within all teams of the Contact...

  • SASSA - Team coach

    2 weeks ago


    Randburg, South Africa iSON Xperiences Full time

    Contact Centre Team Coach  Based in Randburg   The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure...

  • SASSA - Team coach

    2 weeks ago


    Randburg, South Africa Adzuna ZA B C2 Full time

    Contact Centre Team Coach Based in Randburg The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the Contact Centre to ensure that...

  • SASSA - Team coach

    2 weeks ago


    Randburg, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Based in Randburg The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach  is also expected to work within all teams of the Contact Centre to ensure that...

  • SASSA Team Lead

    1 week ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Team Coach to join our team at iSON Xperiences.Main Responsibilities:Lead and manage a team of 20+ agents to deliver exceptional customer service.Coach and develop agents through regular one-on-one sessions to improve performance and quality.Manage...

  • Customer Service Agent

    4 months ago


    Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001130 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the Services of the Customer Service Agents in the TRM Department based in...

  • SASSA Team Lead

    1 week ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Contact Centre Team Coach Job DescriptionAt iSON Xperiences, we are seeking a highly skilled and experienced Contact Centre Team Coach to join our team. As a Team Coach, you will be responsible for leading and managing a team of customer service representatives, ensuring that they deliver exceptional service to our clients.Main Responsibilities:Lead and...

  • Customer Service Agent

    4 months ago


    Randburg, South Africa iSON Xperiences Full time

    **Job Title**:Investor Line Agent**                               Â** **Melrose Arch/Randburg** **                 Fixed term contract            ;                  Â**  **Job Purpose**: **Job...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am - 20:00 pm, Monday to Monday, including public holidaysJob Summary:We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am- 20:00 pm, Monday to Monday, including public holidays, 45 hours week scheduleJob Summary:We are seeking a highly skilled and motivated M-KOPA Contact Centre Agent to join our team in Randburg. As a Contact Centre Agent, you will be responsible for providing...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Team CoachAbout the Role:The M-KOPA Team Coach will lead an inbound voice/messaging/email customer services team and maintain quality of service delivered in conjunction with customer goals and objectives. This role requires strong leadership and coaching skills to ensure that Customer Experience is delivered consistently.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Sales Agent, you will be responsible for effectively converting data leads to successful sales per campaign, focusing on upselling and cross-selling of the requisite products per campaign.Key Responsibilities:Outbound:Making...


  • Randburg, South Africa Tracker South Africa Full time

    **Listing reference**: track_001082 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Tracker requires the services of a Customer Engagement Agent in the Customer...